Ashford Harris
Detroit,MI
Summary
Experienced Lead Detailer with comprehensive expertise in automotive detailing for interiors and exteriors. Skilled in utilizing detailing equipment and techniques to enhance workflow efficiency and elevate customer satisfaction. Proven ability to lead teams and train staff, ensuring high-quality standards in all detailing operations.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Lead detailer
Enterprise
, MI
10.2023 - Current
- Supervised detailing processes, enhancing vehicle presentation quality and customer satisfaction.
- Delivered courteous service by picking up and dropping off customers at their homes, hotels, and other locations, ensuring timely and safe transport.
- Branch Support: Adapt to the needs of various branches, including high-demand locations like the airport, by providing additional support and maintaining seamless operations.
- Conducted regular quality checks to maintain service standards.
- Evaluated detailing operations processes to identify improvement opportunities, contributing to service quality.
- Managed inventory of cleaning supplies and detailing equipment.
- Coordinated with suppliers and subcontractors to acquire necessary materials for detailing tasks.
- Vehicle Maintenance: Ensure all rental vehicles are thoroughly cleaned and sanitized to meet company standards, contributing to a positive customer experience.
- Customer Service: Provide courteous and efficient service by picking up and dropping off customers at their homes, hotels, and other locations, ensuring timely and safe transport.
- Branch Support: Adapt to the needs of various branches, including high-demand locations like the airport, to provide additional support and maintain seamless operations.
- Demonstrated versatility by working at multiple branches, maintaining a consistent level of service across locations.
- Team Collaboration: Work closely with branch managers and colleagues to ensure smooth daily operations and address customer needs promptly.
- Provided feedback on team performance and recommended improvements.
Manager
Xcite Automotive
Detroit, MI
04.2026 - 06.2026
- Facilitated staff training sessions to enhance skills and increase team performance
- Implemented quality control measures to ensure adherence to industry standards and improve service delivery
- Enhanced client communication strategies to strengthen relationships and meet client needs
- Enhanced client communication strategies to build strong relationships and address client needs effectively
- Prepared vehicles for display in the showroom by ensuring thorough cleaning and detailing.
Security
City Shield Security Services
Detroit
04.2023 - 06.2024
- Coordinated navigation and transportation logistics for NFL prospects and coaches, facilitating smooth and timely arrivals at the draft venue.
- Coordinated parking arrangements for participants and their families, provided excellent customer service and resolved any issues efficiently.
- Conducted thorough security checks at access points to maintain safety. and monitored access control points.
- Assisted NFL prospects and coaches with navigation and transportation logistics, ensuring smooth and timely arrivals at the draft venue.
- Monitored security cameras to detect potential threats or suspicious activities. to identify suspicious activities in the store.
- Conducted security checks and monitored access control points to ensure safety.
Manger
White Castle
Detroit, Michigan
10.2021 - 03.2023
- Maintained cleanliness of store by performing regular cleaning tasks. I was in charge of training new workers counting supplies/ordering and putting up our truck load every thur
- Managed daily operations to enhance workflow and support team productivity.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Trained staff on customer service standards and streamlined operational procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Implemented health and safety protocols to promote workplace safety compliance.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates based on skill levels and maximizing team performance.
- Trained employees on additional job positions to maintain coverage of roles.
Education
High school diploma -
Ecorse Community High School
Ecorse, MISkills
- Vehicle detailing
- Detailing oversight
- Quality control
- Expertise in detailing
- Detailing equipment
- Interior detailing
- Exterior detailing
- Pressure washing
- Waxing and sealing
- Clay bar application
- Engine cleaning
- Odor elimination
- Process improvement
- Service delivery improvement
- Process improvement
- Inventory management
- Supply coordination
- Staff training
- Team training
- Manager
- Client relationship management
- Client engagement
- Customer service
- Operational support
- Operational flexibility
- Effective communication
- Collaborative teamwork
- Team collaboration
- Strong leadership
- Problem solving
- Critical thinking
- Attention to detail
- High attention to detail
- Task prioritization
- Time optimization
- Multitasking
- Physical stamina
- Work organization
- Cleaning Experience
- Exterior cleaning
- Interior cleaning
- Chemical handling
- Showroom operations
- Time allocation
- Work order fulfillment
- Transaction processing
- Payment processing
- Cash register
- Adaptability to change
- Collaborative team player
- Conflict resolution
- Strong organizational skills
- Field service
- Food Service
- Cooking
- Food Preparation
- Food Production
- Vehicle sanitation
- Detailing
- Detailing oversight
- Engine degreasing
- Car washing techniques
- Exterior waxing
- Cleaning Experience
- Vehicle transport
- Detailing oversight
- Supply coordination
- Staff training
- Training development
- Staff training
- Work organization
- Clay bar application
- Engine cleaning
- Auto detailing
- Pressure washing
- Vehicle transport
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License
OSHA
Timeline
Manager
Xcite Automotive
04.2026 - 06.2026
Lead detailer
Enterprise
10.2023 - Current
Security
City Shield Security Services
04.2023 - 06.2024
Manger
White Castle
10.2021 - 03.2023
High school diploma -
Ecorse Community High School