Ashia Bishop
South Bend,USA
Summary
Dynamic and results-driven healthcare customer service and technology professional with extensive experience in account management, sales, and patient satisfaction within call center and hospital environments. Proven expertise in fostering strong, collaborative relationships with patients, clients, and interdisciplinary teams to enhance service delivery and drive positive outcomes. Dedicated customer service specialist committed to exceeding expectations and ensuring a seamless experience for all stakeholders. Authorized to work in the United States.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant Externship
Ross Medical Education Center
South Bend, IN
04.2025 - Current
- Medical assisting degree, phlebotomy, blood draws, CPR certification
After School Counselor
The Salvation Army
South Bend, IN
06.2023 - 04.2025
- Teaching, lesson plans, counseling, child supervision.
Lead Preschool Teacher
La Petite Academy
South Bend, IN
09.2023 - 06.2024
- Lesson planning, teaching, CDA certification, preschool lead teacher.
Home Care Aide
Heart At Home Health Care
South Bend, IN
01.2019 - 08.2023
- Homecare, bathing, feeding, cleaning, sanitizing and also transporting.
Activities Assistant
Saint Mary's nursing home
South Bend, IN
03.2015 - 01.2017
- Collaborated with parents/guardians to understand individual preferences or concerns related to specific activities or programs
- Assisted in setting up equipment or materials required for each activity session, ensuring everything was in proper working order before starting
- Provided emotional support and encouragement to participants during challenging activities or moments of frustration
Education
Associate's degree - Medical Assisting
Ross Medical Education Center
Mishawaka, IN07.2025
High school diploma - General Studies
Penn way
South Bend, IN08.2020
Skills
- Nursing Assistant
- CPR & BLS Certified
- Phlebotomy Certified
- Caregiving (6 years)
- Special Needs
- Office Management
- Organizational Skills
- Administrative Experience
- Bookkeeping
- Senior Care (5 years)
- Autism Experience
- Computer Literacy
- Dementia Care
- Quality Assurance
- Proofreading
- Typing
- Customer Service
- Data Entry
- Customer Care (9 years)
Certification
- Caregiver Certification
- Certified Home Health Aide
- CPA
- First Aid Certification
- Teaching Certification
- Certified Quality Auditor
- HACCP Certification
- CPR Certification
- Food Handler Certification
- Special Education Certification
- ServSafe
- Professional Educator License
- Driver's License
- Child Development Associate Certification
Timeline
Medical Assistant Externship
Ross Medical Education Center
04.2025 - Current
Lead Preschool Teacher
La Petite Academy
09.2023 - 06.2024
After School Counselor
The Salvation Army
06.2023 - 04.2025
Home Care Aide
Heart At Home Health Care
01.2019 - 08.2023
Activities Assistant
Saint Mary's nursing home
03.2015 - 01.2017
High school diploma - General Studies
Penn way
Associate's degree - Medical Assisting
Ross Medical Education Center