Ashia Herron
Tulsa,OK
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance. Excelled in complex problem-solving and providing outstanding customer service, demonstrating strong organizational skills and emotional intelligence. Adept at motivating teams to exceed objectives through effective training and development.
Overview
14
14
years of professional experience
Work History
Audit Specialist II
Blue Cross and Blue Shield
05.2022 - Current
- Reduce financial discrepancies by conducting thorough internal audits and identifying areas for improvement.
- Review insurance claims of companies and other organizations to ensure their financial records are correct. Prepare Audit reports and documents. Monitor completed audits for completion of audit findings. While being sure assigned audits are completed by assigned due date.
Health Advocate Concierge
Blue Cross Blue Shield
09.2019 - 05.2022
- Increased client trust through consistent support, advocacy, and proactive problem-solving during their healthcare journey.
- Support inbound calls from members with a concierge attitude, build rapport and trust with each caller to maximize the opportunity to provide top tier customer and satisfaction.
- Process information for member and/or treating provider to determine needs/wants and ensure the members questions have be answered. Conduct research with internal and external parties. Conduct outbound calls. Ensure communication is open and information is shared in compliance with HIPAA.
- Assist with training others.
Lead Customer Service Representative
US Cellular Wireless
12.2016 - 09.2019
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
Branch Banker
IBC Bank
04.2016 - 12.2016
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Optimized branch performance by analyzing key metrics and implementing targeted action plans.
- Opened new customer accounts, managed opening and closing times for the main branch. Educated customers on variety of loan products, and available credit options to promote valuable decision-making.
Customer Support Specialist
DIRECTV
08.2014 - 04.2016
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Gatekeeper
West Corporations
10.2010 - 05.2014
- Efficiently resolved any issues that arose during daily operations including technical difficulties or disputes.
- Contributed to team success by sharing best practices for gatekeeping procedures and collaborating with colleagues.
Education
Associate of Science - Health Administration
Community Care College
Tulsa, OK05.2019
Skills
- Team building and leadership
- Outstanding customer service skills Ability to motivate others, strong organizational skills, energetic work attitude
- Time Management
- Complex Problem-Solving
- Verbal and written communication
- Emotional Intelligence Multitasking skills, 10-Key Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
- Training and Development
- Positive and Constructive Feedback
- Handling Escalations
- Integrity
Timeline
Audit Specialist II
Blue Cross and Blue Shield
05.2022 - Current
Health Advocate Concierge
Blue Cross Blue Shield
09.2019 - 05.2022
Lead Customer Service Representative
US Cellular Wireless
12.2016 - 09.2019
Branch Banker
IBC Bank
04.2016 - 12.2016
Customer Support Specialist
DIRECTV
08.2014 - 04.2016
Gatekeeper
West Corporations
10.2010 - 05.2014
Associate of Science - Health Administration
Community Care College