Bassam ALI
Basrah,Iraq
Summary
Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Bank Teller Supervisor
National Bank Of Iraq
Basrah, Basrah
01.2019 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Examined tellers' reports of daily transactions for accuracy.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Teller
National Bank Of Iraq
Basrah , Basrah
01.2015 - 01.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Processed customer transactions promptly, minimizing wait times.
- Established rapport with new clients to increase satisfaction and loyalty.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Call Center Customer Service Specialist
Zain Iraq
Basrah, Basrah
01.2014 - 01.2019
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered over 600 calls per shift to meet fast-paced call center demands.
- Resolved customer complaints and addressed emergency requests and needs.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Storekeeper
Al Browj Company For Engineering Consulting
Basrah, Basrah
02.2013 - 12.2013
- Sorted and placed materials on racks and shelves according to predetermined sequences such as product code and size.
- Filled orders by gathering merchandise specified in requisitions.
- Issued invoices to request payment from customers every month.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Documented shipping and receiving records to confirm receipt of orders.
Storekeeper
Civilization Makers Company
Basrah, Basrh
10.2011 - 07.2012
- Received, merchandised and arranged all shop items for visual display.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Arranged products on shelves and in cabinets to maximize space utilization by [Number]%.
- Documented shipping and receiving records to confirm receipt of orders.
Education
BBA - Economics
Basra University
Basrah07.2012
Skills
- Time Management
- Strategy Development
- Knowledge of working on (ICBS) system
- Cost Data Analysis
- Team Building Leadership
- Decision Making
- Cash Flow Management
- Work on prepaid card system
- Managing 12 Automated teller machines
- Training on counterfeiting currency
- Got training about money laundering
Languages
Arabic
Native or Bilingual
English
Limited Working
Timeline
Bank Teller Supervisor
National Bank Of Iraq
01.2019 - Current
Teller
National Bank Of Iraq
01.2015 - 01.2019
Call Center Customer Service Specialist
Zain Iraq
01.2014 - 01.2019
Storekeeper
Al Browj Company For Engineering Consulting
02.2013 - 12.2013
Storekeeper
Civilization Makers Company
10.2011 - 07.2012
BBA - Economics
Basra University
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