Ashiah Donaldson
Allentown,PA
Summary
Reliable caregiver with expertise in building trust and delivering compassionate care. Committed to promoting client well-being through attention to detail and effective collaboration with multidisciplinary teams. In addition, I'm focused, self-motivating, organized and a reliable individual who embraces, new challenges as well as learning and development opportunities. I can work in a team environment or on my own while under pressure and adhering to strict deadlines.
Overview
9
9
years of professional experience
Work History
Caregiver
Griswold Special Care
Bethlehem, PA
08.2023 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed strong relationships with clients, fostering trust and emotional support.
- Maintained accurate documentation of client progress and care provided regularly.
- Collaborated with multidisciplinary teams to optimize client care strategies effectively.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, run errands, And managed laundry.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Driver Check in Associate/Perishables Representative
UNFI, UNITED NATIONAL FOODS INC.
Schnecksville, PA
05.2022 - 09.2025
- Managed accurate documentation of deliveries, including logs, receipts, and inventory reports.
- Maintained department records on team member performances, sales and customer service.
- Identify opportunities for improvements and implemented changes to process, procedures and workflows.
- Organize food storage areas to maximize capacity, minimize accidents and maintain proper product temperature requirements.
- Monitor order selection processes for produce and frozen foods.
- Prepare inventory for shipment by attaching returned paperwork.
- Coordinate and monitored inbound deliveries.
- Engage drivers to assess customer experience in order to understand why products are being returned if not damaged.
- Prepare nightly emails to be sent out to the designated departments.
- Operate opening/loading and closing trucks on dock.
Receiving Associate
Zulily
Bethlehem, PA
08.2017 - 05.2022
- Reviewed work orders to check correctness of deliveries.
- Investigated inventory discrepancies to maintain record keeping validity.
- Maintained clean work area that adhered to strict safely standards.
- Routed received merchandise to proper storage areas according to product specifications.
- Identified and reported inventory discrepancies to supervisor with recommendations for correction.
- Operated power jacks and other motorized equipment to locate and transport material.
- Processed material requests from internal customers accurately and efficiently.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Unloaded pallets and deliveries and organized products in warehouse.
Customer Service Representative
National Grid Usa Service Company
Bethlehem, PA
10.2017 - 07.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquires, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Promptly responded to customer inquires and resolved first-call issues.
- Delivered customer support to high call load each shift.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Educated customers where applicable to alleviate need for future contact.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide feedback on customer service efficiency to deliver better support options.
- Follow up on emailed or web-submitted customer inquires within standard response times.
- Recommended potential products or services after analyzing customer needs,
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Prepared customer reports by gathering data collected during customer interactions.
- Processed customer account changes with proprietary software.
Education
Associate of Science - Business
Lehigh Valley College
PA05-2009
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Data Entry
- Attention to Detail
- Staff Training and Development
- Critical Thinking
- Effective Communication
- Documentation and e-filing
- Team Building and Management
- Project Planning and Organization
Languages
English
Full Professional
Timeline
Caregiver
Griswold Special Care
08.2023 - Current
Driver Check in Associate/Perishables Representative
UNFI, UNITED NATIONAL FOODS INC.
05.2022 - 09.2025
Customer Service Representative
National Grid Usa Service Company
10.2017 - 07.2020
Receiving Associate
Zulily
08.2017 - 05.2022
Associate of Science - Business
Lehigh Valley College