Ashianti Hicks
Arlington,TX
Summary
Proven achiever with a track record of exceeding performance targets at Mv Transportation. Skilled in customer service and problem-solving, adept at managing high-stress situations and enhancing customer satisfaction. Demonstrates strong multi-tasking strength and teamwork, ensuring efficient resolution of disputes and fostering repeat business.
Overview
5
5
years of professional experience
Work History
Dispatch Agent - Remote
Mv Transporation
10.2023 - 08.2024
- Contributed to company growth by consistently meeting or exceeding performance targets in a fast-paced environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Achieved higher first-call resolution rates by listening attentively to customer concerns and addressing them promptly.
- Directed dispatching, routing, and tracking of 10+ fleet vehicles.
Medical Biller
Precision Medical Products
04.2021 - 10.2022
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Verified accuracy of accounts payable payments, resulting in 15% reduction in payment errors and check reissues.
Sales Associate
Dillards Department Store
03.2019 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Cell Biology And Anatomy
Tarrant County College District
Fort Worth, TX04.2025
Skills
- Customer Service
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Teamwork and Collaboration
- Prioritizing calls
Timeline
Dispatch Agent - Remote
Mv Transporation
10.2023 - 08.2024
Medical Biller
Precision Medical Products
04.2021 - 10.2022
Sales Associate
Dillards Department Store
03.2019 - 11.2020
Associate of Science - Cell Biology And Anatomy
Tarrant County College District
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