Jacquelyn Folk
Brooklyn,NY
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator Remote
Retail Technology Group
05.2020 - 09.2023
- Responded to high volume of phone and email requests to provide logistics information.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Assisted in resolving customer complaints and grievances.
Tax Preparer
Tax Inc
02.2022 - 04.2023
- Educated clients on tax planning strategies, helping them save money in future years.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Data Entry Clerk Remote
Car Rental Rate
06.2021 - 11.2022
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Created and maintained data entry logs to track data entry activities.
Manager
Pizza Hut
06.2022 - 10.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Cross-trained existing employees to maximize team agility and performance.
Hotel Front Desk Clerk
America Best
11.2017 - 01.2020
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Resolved service-related problems and documented actions in system.
Storage Consultant
Treasure Island Storage
02.2016 - 06.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Assisted in the establishment of a comprehensive knowledge base for storage-related issues, expediting resolution times and improving overall support quality.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
Education
Associate in Science (A.S.) - Business Administration
KCC
Brooklyn, NYSkills
- Customer Service
- Active listening
- Team Leadership
- Safety initiatives
- Bill Processing
- Communication
- Motivation
- Problem Solving
- Ability to work independently
- Business administration
- Patience
- Positive attitude
- Software Familiarity
- Scheduling proficiency
- Logistics Management
- Transportation knowledge
- Teamwork and Collaboration
Certification
- Driver License
- P15 Fitness
Timeline
Manager
Pizza Hut
06.2022 - 10.2022
Tax Preparer
Tax Inc
02.2022 - 04.2023
Data Entry Clerk Remote
Car Rental Rate
06.2021 - 11.2022
Dispatch Coordinator Remote
Retail Technology Group
05.2020 - 09.2023
Hotel Front Desk Clerk
America Best
11.2017 - 01.2020
Storage Consultant
Treasure Island Storage
02.2016 - 06.2019
Associate in Science (A.S.) - Business Administration
KCC
- Driver License
- P15 Fitness
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