Ashijane Barlow
O'Fallon,IL
Summary
Results-driven professional with extensive experience in customer support and adept problem-solving capabilities. Proficient in documentation and training, contributing to improved operational efficiency and service quality. Effective communicator, ensuring clarity in professional exchanges.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Pearson
Work From Home (WFM)
06.2024 - 07.2025
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Managed high-volume inbound calls, ensuring timely resolution of customer inquiries.
- Documented customer interactions
- Adapted quickly to new policies and systems, enhancing operational efficiency.
- Conducted follow-up calls to ensure customer satisfaction and service quality.
- Resolved complex issues by utilizing product knowledge and resources effectively.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
FC Associate
Amazon
Pontoon Beach, IL
06.2023 - 03.2024
- Operated material handling equipment to ensure efficient movement of products within warehouse.
- Assisted in inventory management, maintaining accurate stock levels and conducting regular audits.
- Collaborated with team members to optimize workflow and reduce processing times during peak hours.
- Adhered to safety protocols, ensuring compliance with company standards and promoting a secure work environment.
- Trained new associates on operational procedures and best practices for efficiency and accuracy.
- Monitored product quality, identifying discrepancies and escalating issues to maintain high standards.
- Followed procedures at all times for personal and team safety.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
Team Leader
Raising Cane's Restaurants
Creve Coeur, MO
01.2023 - 06.2023
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored team members on service excellence and operational efficiency.
- Implemented process improvements that enhanced customer satisfaction and reduced service times.
- Managed inventory levels, ensuring optimal stock availability while minimizing waste.
Appointment Scheduler
Caseyville Nursing And Rehabilitation
Caseyville, IL
08.2022 - 03.2023
- Scheduled patient appointments to optimize care coordination and resource allocation.
- Managed communication between staff and patients to ensure clarity in appointment details.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and standards.
- Assisted in streamlining scheduling processes to enhance operational efficiency across departments.
- Trained new employees on appointment scheduling software and office protocols.
- Monitored appointment schedules, addressing conflicts and adjusting as necessary for patient needs.
- Collaborated with healthcare providers to confirm availability and improve patient access to services.
Caregiver
The Colonnade Senior Living
O'Fallon, IL
05.2021 - 07.2022
- Assisted clients with daily living activities, promoting independence and comfort.
- Maintained cleanliness and organization of client environments to ensure safety and hygiene.
- Supported meal preparation, adhering to dietary restrictions and preferences.
- Communicated effectively with clients to understand needs and provide emotional support.
Education
High School Diploma - Certified Nursing Assistant
Southwestern Illinois College
Belleville, IL03.2020
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Complaint resolution
- Product knowledge
- Payment processing
- Database research
- Training experience
- Technical troubleshooting
- Documentation and reporting
- Proficient in software
- Brand representation
- Number WPM
Timeline
Call Center Representative
Pearson
06.2024 - 07.2025
FC Associate
Amazon
06.2023 - 03.2024
Team Leader
Raising Cane's Restaurants
01.2023 - 06.2023
Appointment Scheduler
Caseyville Nursing And Rehabilitation
08.2022 - 03.2023
Caregiver
The Colonnade Senior Living
05.2021 - 07.2022
High School Diploma - Certified Nursing Assistant
Southwestern Illinois College