Ashik Mohamed

• Manage and Administrator the IT infrastructure
• Provide 1st and 2nd level support (Windows & Mac)
• Installing and managing firewall & AP (Sophos & SonicWALL)
• Design, implement, and troubleshoot new clients' environment
• Performed day-to-day LAN and WAN administration, maintenance, and support
• Identified and immediately resolved issues with network devices
• Implemented network security measures to minimize data loss
• Implemented and maintained virtual private networks
• Maintained servers and systems to keep networks fully operational during peak periods
• Configured hardware, devices, and software to set up workstations for employees
• Developed IT policies to comply with applicable laws
• Configured, installed, and upgraded SQL databases
• Firmware and Hardware Updates
• Actively update, maintain, and monitor all backups
• Used ticketing systems to manage and process support actions and requests
• Walked individuals through basic troubleshooting tasks
• Performed server backups and changed and replaced backup tapes daily
• Collaborated with vendors to locate replacement components and resolve advanced problems
• Explained security measures in simple terminology to help users understand malware and phishing threats.

Ministry of Foreign Affairs Qatar - Approved