Fahad Manzoor
New York,NY
Summary
Energetic System Engineer with 12 years of background performing ICT system updates, installations, and troubleshooting. Committed to providing optimum service support through phone, IS/ICT systems and personal visits. Proficient in MS Azure environment, MS Entra and Intune build management. Investigating and troubleshooting common problems and providing efficient, courteous and professional IT support and services including C-level users. Ability to explain technical information clearly and subject matter expert on Service Now, Ivanti systems, AD, SCCM, OSD Infrastructure. Established a reputation as sharp technology expert when working with customers to identify and deploy solutions.
Overview
16
16
years of professional experience
Work History
System Engineer
Wipro
04.2022 - Current
- Managed Azure-based cloud Deployment (MS Entra, MS Intune)
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured Workstation OSD image for global clients
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Performed software installations and OS upgrades to support layered software packages.
- Created and administered profiles and accounts, also maintaining systems documentation.
- Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility.
- Configured hardware, devices and software role packages to set up work stations for global clients.
- Documented support interactions for future reference.
System Administrator
Estee Lauder Companies Inc
10.2021 - Current
- Provided IT support to all kind of users in 24/7 uptime environment with the help of ticketing system (S.Now)
- Managed Azure-based cloud Deployment (MS Entra, MS Intune)
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Performed software installations and OS upgrades to support layered software packages.
- Created and administered profiles and accounts, also maintaining systems documentation.
- Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility.
- Imaged and prepared new computers for integration into company networks and systems.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Managed data transfers between systems and cloud storage mediums.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
System Support Analyst
Ergonomic Group
02.2021 - 10.2021
- Created help desk tickets, troubleshot and resolved desktop and Medical cart issues at one of partner healthcare systems
- System imaging and integration
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Resolved malfunctions with systems and programs through troubleshooting.
- Medical Cart systems support
- Linked computers to network and peripheral equipment, including printers and scanners.
- Configured hardware, devices and software to set up work stations for employees.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
System Support Engineer
Nuvance Health
04.2021 - 09.2021
- Disassembled computers to perform diagnostics and check for repair needs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Refurbished used computers and technological equipment, saving companies money.
- Wrote reports on computer statuses and maintenance jobs.
- Tested and installed motherboards, processors and graphics cards on med cart computers
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Helpdesk Support Engineer
TechEase Solutions
02.2020 - 10.2020
- Configured hardware, devices and software to set up work stations for employees.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using effective troubleshooting techniques.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Answered questions and provided information to customers about new software or hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Activated accounts for clients interested in new services.
- Performed tests of functionality, security and performance of different workstations and devices.
IT Support Specialist
AZ Services
08.2017 - 01.2020
- Configured hardware, devices and software to set up work stations for employees.
- Devised solutions to operations issues related to Online Taxi service , working closely via phone, email, live chat and web teleconference.
- Determined hardware and network system issues using effective troubleshooting techniques.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Performed tests of functionality, security and performance of different workstations and devices.
System Support Specialist
CoProfessionals
04.2011 - 02.2015
- Patched software and installed new versions to eliminate security problems and protect data.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Activated accounts for clients interested in new services.
SEO Analyst
XinDesigns
02.2010 - 01.2011
- Analyzed SEO outreach goals and presented findings to marketing director.
- Maintained Google and Bing Webmaster Tools accounts and monitored for crawling and indexing issues.
- Collaborated with team to investigate critical SEO-related issues and provided impactful solutions.
Network Support Technician
Mirpur University Of Science & Technology
10.2008 - 01.2010
- Maintained network connectivity of workstations, servers and network devices.
- Ran cabling and installed data drops for new node installations.
- Troubleshot hardware and software to determine and rectify network problems.
Education
Master of Science - Information Systems
Linnaeus University
Vaxjo, Sweden06.2022
Bachelor of Science - Information Technology
UAJ&K
AJK04.2011
Skills
- IS/ICT Enterprise solutions
- Azure Cloud Environment
- MS Entra
- MS Intune Deployment and Management
- Software diagnosis
- Data recovery
- Mac systems
- MS Windows
- Desktop support
- Medical IS/ICT system support
- Active Directory-User and Device management
- SCCM
- OSD infrastructure
- Application support
- Adobe Creative suite
- Staff education and training
- Complaint resolution
Languages
English (Excellent) | Swedish (Basic, Conversational) | Urdu/ Hindi (Intermediate)
Timeline
System Engineer
Wipro
04.2022 - Current
System Administrator
Estee Lauder Companies Inc
10.2021 - Current
System Support Engineer
Nuvance Health
04.2021 - 09.2021
System Support Analyst
Ergonomic Group
02.2021 - 10.2021
Helpdesk Support Engineer
TechEase Solutions
02.2020 - 10.2020
IT Support Specialist
AZ Services
08.2017 - 01.2020
System Support Specialist
CoProfessionals
04.2011 - 02.2015
SEO Analyst
XinDesigns
02.2010 - 01.2011
Network Support Technician
Mirpur University Of Science & Technology
10.2008 - 01.2010
Master of Science - Information Systems
Linnaeus University
Bachelor of Science - Information Technology
UAJ&K
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