Kao Vang
System Engineer
SAN DIEGO,CA
Summary
Reliable IT professional bringing 15+ years of experience in system and network administration. Meticulous attention to detail with deep technical knowledge. Exercising a high level of independent judgment, decision making, creativity and initiative.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
System Engineer
NBCUniversal
01.2021 - Current
- Exercise creative new ways to innovate current business processes and procedures to meet guidelines and achieve established company goals
- Work closely with management to prioritize and balance business goals with information system requirements and resources
- Assist with Engineering Division to provide IT support for all broadcast media issues
- Triage support for wide variety of internal IT systems, services, and applications including comprehensive Tier 2 support including root cause analysis
- Manage multiple projects following PMP methodology and plan according to Corporate set deadlines
- Participate in weekly department meeting and review sessions to communicate project and ticket status and discuss complex issues and business goals
- Worked on multiple multi-million dollar projects. Completed full implementation of Dalet Galaxy System
- Resolved issues and escalated problems with knowledgeable support and quality service
- Managed key information technology, security risk assessment and compliance programs for proactive risk management
IT Analyst
NBCUniversal
01.2019 - 01.2021
- Presented business leaders with ROI estimations to drive project planning and execution.
- Developed diagrams to describe and lay out logical operational steps and workflows.
- Assisted in troubleshooting network, cyber-security and non-standard software and hardware related issues
- Evaluated vendor proposals to determine best-fit technology solutions aligned with company objectives
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner
Volunteer Coordinator
Pacific Arts Movement
04.2012 - 03.2019
- Manage online volunteer database of 800+ volunteers and handle large events requiring over 150+ volunteers
- Develop and oversee various volunteer shifts for Pacific Arts Movement events
- Coordinate operations with Staff of Pac Arts, and train volunteers on their duties for Pac Arts venues
- Create positive and safe atmosphere for volunteers to work at for events.
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions
- Recruited, interviewed and hired volunteers to fill positions in Volunteer Lead roles along with general volunteers for events.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities
IT Trader Support
Shell
03.2017 - 01.2019
- Performed day to day direct IT support for San Diego site along with west coast remote offices and ensure Gas, Oil, and Energy site IT operations are running smoothly
- Troubleshoot tier 1 & 2 issues and follow Shell support structure
- Manage IT Inventory and follow Shell's asset management protocols
- Administer quick resolutions with high standards of quality of service
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting on site performance
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
IT Associate Consultant
Bayside Networks
05.2014 - 02.2017
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Provide support of various spectrum of IT fields from desktop, servers, mobile devices to cloud systems - Help analyze, assess, develop, implement, and maintain simple to complex systems for clients
- Assist team with various project implementations with core focus on Office 365 - Experience using ticketing system Connectwise - Manage client servers including Hyper-V and Active Directory - Provided exceptional communication between technical and non-technical staff
IT Support Specialist
St. Pauls PACE
01.2009 - 05.2014
- Provided technical support for organization consisting of over 200+ employees and 3 different sites.
- Strategically plan and execute projects with IT Manager & Coordinator following HIPAA protocols
- Be first response to technical issues, mange and maintain issues related to cloud based EMR, and work independently on projects with little supervision
- Collaborated on expansion of new sites and gather requirements necessary for site managers
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Support Consultant
Niefert Certified Solutions
09.2008 - 01.2014
- Aid in development, installation, training for various, Implementation of ERP/Financial systems with emphasis on SAP Business One
- Develop web portal designs, provide project documentation and technical support for clients
- Manage multiple ongoing projects. Completed 3 successful implementation of SAP Business One for clients
- Collaborated on development of N1 Web Portal and eCommerce system for NIEFERT
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked and documented metrics, and evaluated trends.
- Provided remote assistance for off-site clients through various platforms including telephone, email, chat, or screen-sharing tools as needed
Customer Service Representative
Frank Motors
06.2007 - 02.2008
- Update and manage client database - Provide tier 1 computer and network troubleshooting
- Handle inbound and outbound service calls, client follow-ups, vehicle presentations
- Administer light clerical work.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Master of Science - Information Systems
University of Phoenix
San Diego, CA 01.2007 - 05.2009
Bachelor of Arts - Psychology
University of California, San Diego
La Jolla, CA 01.2002 - 05.2007
Skills
Windows 7, 10, Mac OSX
Certification
Data Reporting and Analysis - LinkedIn
Timeline
System Engineer
NBCUniversal
01.2021 - Current
IT Analyst
NBCUniversal
01.2019 - 01.2021
IT Trader Support
Shell
03.2017 - 01.2019
IT Associate Consultant
Bayside Networks
05.2014 - 02.2017
Volunteer Coordinator
Pacific Arts Movement
04.2012 - 03.2019
IT Support Specialist
St. Pauls PACE
01.2009 - 05.2014
Support Consultant
Niefert Certified Solutions
09.2008 - 01.2014
Customer Service Representative
Frank Motors
06.2007 - 02.2008
Master of Science - Information Systems
University of Phoenix
01.2007 - 05.2009
Bachelor of Arts - Psychology
University of California, San Diego
01.2002 - 05.2007
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