Ashinaye Brittingham
Penns Grove,NJ
Summary
Versatile and detail-oriented professional with 9 years of experience providing exceptional customer service and comprehensive operational support. Adept at handling customer inquiries, resolving issues, and maintaining positive client relationships while supporting operational processes in fast-paced environments. Skilled in order management, data entry, inventory coordination, and process optimization. Known for excellent communication, problem-solving abilities, and a strong focus on efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Operations Support Generalist
Thomas Foods International
Swedesboro, NJ
11.2024 - Current
- Maintain accurate records in the ERP system, including inventory data, shipping statuses, and order processing
- Respond promptly to requests from the Command Center
- Created and process work orders
- Managed order allocation
- Worked closely with warehouse and operations teams
Customer Service Representative
Thomas Foods International
Swedesboro, New Jersey
04.2023 - 11.2024
- Completed day-to-day duties accurately and efficiently.
- Schedule inbounds for customer pick ups.
- Work with other departments to ensure
- smooth and timely customer service delivery
- Assisted in training new team members on policies and procedures
- Manage inbound and outbound shipment paperwork, ensuring all BOLs, invoices, and delivery documents are complete and accurate
- Coordinated with the sales and trucking team to resolve product availability and shipment issues
- Managed high volume phone calls
- Responded to numerous emails
Administration Clerk
Interline Brands
Swedesboro, NJ
09.2017 - 11.2022
- Responding to multiple emails
- Answering multiple phone lines
- Problem solving
- Interacting with weekly meetings
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
Lead
Jet.com Inc.
Pedricktown, NJ
07.2016 - 10.2017
- Monitored team progress and enforced deadlines.
- Lead of getting Jet.com shipments out in a timely fashion
- Maintain damage log for damaged freight
- Attend monthly safety meetings
- Trained Supervisors, Managers, and new hires on all warehouse functions
- Track shipments
- Interact with other departments for transfer of information required for handling inbound/outbound shipments
- Implemented standard operating procedures (SOP) for how to properly package shipments
- Problem solved for damaged/missing products
- Search for missing product throughout the warehouse
- Pick/Pack outbound shipments
- Make sure all outbound paperwork was accurately given to our pickers
Education
high school diploma -
Penns Grove High School
06.2015
Skills
- Computer technology
- Leadership
- Data Entry
- Multitasking and Prioritization
- Team Collaboration
- Problem-Solving
- Attention to Detail
- Verbal and Written Communication
- Document Control
- ERP systems
- Inventory management
- Order processing
References
Interline Brands- operation manger Damien Patrick (856)275-1804
Timeline
Operations Support Generalist
Thomas Foods International
11.2024 - Current
Customer Service Representative
Thomas Foods International
04.2023 - 11.2024
Administration Clerk
Interline Brands
09.2017 - 11.2022
Lead
Jet.com Inc.
07.2016 - 10.2017
high school diploma -
Penns Grove High School