Ashis Jana
Sr. Application Analyst | Technical Lead
Eden Prairie,MN
Summary
Sr. Application Analyst and Tech Lead proficient in supporting and maintaining multiple applications and modules to accommodate business requirements. A methodical and competent professional with expertise in software optimization, application troubleshooting, coaching and mentoring team members. Eager to apply these talents and a superior work ethic to a new position.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Sr. Application Analyst | Technical Lead
Cognizant Technologies Solutions
Eden Prairie, MN
12.2021 - Current
- Supported daily operations and system maintenance procedures.
- Performed troubleshooting, maintenance and optimization of multiple OnPremise and cloud based applications.
- Troubleshooting incidents, service requests & problem tickets reported by end-users for multiple apps and identify permanent solutions.
- Performed multiple code enhancements & bug fixes for multiple apps as per business requirements.
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Increased customer satisfaction by resolving issues.
- Documented clients' issues and processes of resolution.
- Prepared application performance report for multiple apps and presented it to Product team and business.
- Provided training to clients in use of systems and applications.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Collaborated with upper management to drive strategy and implement new processes.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Delivered services to customer locations within specific timeframes.
- Provided end-end KT to newly hired team members as per process designed by senior management.
- Managed an offshore team of approx. 10 members on helping them resolve all kinds of application issues.
- Carried out day-to-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
Software Developer
Sprydo Systems
Charlotte, NC
01.2021 - 12.2021
- Updated old code bases to modern development standards, improving functionality.
- Discussed issues with team members to provide resolution and apply best practices.
- Translated customer requirements into written use cases.
- Participated in software field testing to verify performance of multiple applications.
- Introduced agile methodologies and development best practices to division to enhance product development.
- Documented technical workflows and knowledge to educate newly hired employees.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Prepared application performance reports for various apps and presented it to Product team and business.
- Coached and mentored new team members on troubleshooting and fixing multiple application issues.
Application Analyst
Tata Consultancy Services
08.2014 - 07.2017
- Supported daily operations and system maintenance procedures.
- Performed troubleshooting, maintenance and optimization of multiple OnPremise and cloud based applications.
- Troubleshooting incidents, service requests & problem tickets reported by end-users for multiple apps and identify permanent solutions.
- Performed multiple code enhancements & bug fixes for multiple apps as per business requirements.
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Increased customer satisfaction by resolving issues.
- Documented clients' issues and processes of resolution.
- Collaborated with upper management to drive strategy and implement new processes.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Delivered services to customer locations within specific timeframes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Master of Science - Applied Mathematics
University of Alabama At Birmingham
Birmingham, AL 08.2017 - 08.2020
Bachelor of Science - Electrical, Electronics And Communications Engineering
WBUT
India 08.2010 - 07.2014
Skills
Java, Spring Boot
React
PostgreSQL
GIT
Maven and Gradle
Application Analysis
Complex problem-solving
MS Office
Excellent Communication
MySQL
Troubleshooting and Analysis
Docker
Kubernetes
Datadog
Azure DevOps
OKTA, SailPoint IIQ
Team Management
BMC Remedy
SalesForce
Critical Thinking
Google Analytics
Adobe Analytics
Strapi
Timeline
Sr. Application Analyst | Technical Lead
Cognizant Technologies Solutions
12.2021 - Current
Software Developer
Sprydo Systems
01.2021 - 12.2021
Master of Science - Applied Mathematics
University of Alabama At Birmingham
08.2017 - 08.2020
Application Analyst
Tata Consultancy Services
08.2014 - 07.2017
Bachelor of Science - Electrical, Electronics And Communications Engineering
WBUT
08.2010 - 07.2014