Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

Ashis Jana

Sr. Application Analyst | Technical Lead
Eden Prairie,MN

Summary

Sr. Application Analyst and Tech Lead proficient in supporting and maintaining multiple applications and modules to accommodate business requirements. A methodical and competent professional with expertise in software optimization, application troubleshooting, coaching and mentoring team members. Eager to apply these talents and a superior work ethic to a new position.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Sr. Application Analyst | Technical Lead

Cognizant Technologies Solutions
Eden Prairie, MN
12.2021 - Current
  • Supported daily operations and system maintenance procedures.
  • Performed troubleshooting, maintenance and optimization of multiple OnPremise and cloud based applications.
  • Troubleshooting incidents, service requests & problem tickets reported by end-users for multiple apps and identify permanent solutions.
  • Performed multiple code enhancements & bug fixes for multiple apps as per business requirements.
  • Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
  • Increased customer satisfaction by resolving issues.
  • Documented clients' issues and processes of resolution.
  • Prepared application performance report for multiple apps and presented it to Product team and business.
  • Provided training to clients in use of systems and applications.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
  • Delivered services to customer locations within specific timeframes.
  • Provided end-end KT to newly hired team members as per process designed by senior management.
  • Managed an offshore team of approx. 10 members on helping them resolve all kinds of application issues.
  • Carried out day-to-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.

Software Developer

Sprydo Systems
Charlotte, NC
01.2021 - 12.2021
  • Updated old code bases to modern development standards, improving functionality.
  • Discussed issues with team members to provide resolution and apply best practices.
  • Translated customer requirements into written use cases.
  • Participated in software field testing to verify performance of multiple applications.
  • Introduced agile methodologies and development best practices to division to enhance product development.
  • Documented technical workflows and knowledge to educate newly hired employees.
  • Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
  • Prepared application performance reports for various apps and presented it to Product team and business.
  • Coached and mentored new team members on troubleshooting and fixing multiple application issues.

Application Analyst

Tata Consultancy Services
08.2014 - 07.2017
  • Supported daily operations and system maintenance procedures.
  • Performed troubleshooting, maintenance and optimization of multiple OnPremise and cloud based applications.
  • Troubleshooting incidents, service requests & problem tickets reported by end-users for multiple apps and identify permanent solutions.
  • Performed multiple code enhancements & bug fixes for multiple apps as per business requirements.
  • Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
  • Increased customer satisfaction by resolving issues.
  • Documented clients' issues and processes of resolution.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
  • Delivered services to customer locations within specific timeframes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Master of Science - Applied Mathematics

University of Alabama At Birmingham
Birmingham, AL
08.2017 - 08.2020

Bachelor of Science - Electrical, Electronics And Communications Engineering

WBUT
India
08.2010 - 07.2014

Skills

    Java, Spring Boot

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Timeline

Sr. Application Analyst | Technical Lead

Cognizant Technologies Solutions
12.2021 - Current

Software Developer

Sprydo Systems
01.2021 - 12.2021

Master of Science - Applied Mathematics

University of Alabama At Birmingham
08.2017 - 08.2020

Application Analyst

Tata Consultancy Services
08.2014 - 07.2017

Bachelor of Science - Electrical, Electronics And Communications Engineering

WBUT
08.2010 - 07.2014

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Ashis JanaSr. Application Analyst | Technical Lead