Summary
Overview
Work History
Education
Skills
Timeline
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Ashis Jana

Sr. Application Analyst | Technical Lead
Eden Prairie,MN

Summary

Sr. Application Analyst and Tech Lead proficient in supporting and maintaining multiple applications and modules to accommodate business requirements. A methodical and competent professional with expertise in application troubleshooting and fixing issues, documenting issues and resolution, coaching and mentoring team, preparing use cases for performing automation, preparing application performance reports, performing business value management and quantification. Eager to apply these talents and a superior work ethic to Scrum Master or Project Manager roles.

Overview

5
5
years of professional experience
3
3
Languages
7
7
years of post-secondary education

Work History

Sr. Application Analyst | Technical Lead

Cognizant Technologies Solutions
Eden Prairie, MN
12.2021 - Current
  • Supported daily operations and system maintenance procedures.
  • Performed troubleshooting, maintenance and optimization of multiple On Premise and cloud based applications.
  • Troubleshooting incidents, service requests & problem tickets reported by end-users for multiple apps and identify permanent solutions.
  • Performed multiple code enhancements & bug fixes for multiple apps as per business requirements.
  • Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
  • Increased customer satisfaction by resolving issues.
  • Documented clients' issues and processes of resolution.
  • Prepared application performance report for multiple apps and presented it to Product team and business.
  • Provided training to clients in use of systems and applications.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
  • Delivered services to customer locations within specific timeframes.
  • Provided end-end KT to newly hired team members as per process designed by senior management.
  • Managed offshore team of approx. 10 members on helping them resolve all kinds of application issues.
  • Carried out day-to-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.

Software Developer

Sprydo Systems
Charlotte, NC
01.2021 - 12.2021
  • Updated old code bases to modern development standards, improving functionality.
  • Discussed issues with team members to provide resolution and apply best practices.
  • Translated customer requirements into written use cases.
  • Participated in software field testing to verify performance of multiple applications.
  • Introduced agile methodologies and development best practices to division to enhance product development.
  • Documented technical workflows and knowledge to educate newly hired employees.
  • Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
  • Prepared application performance reports for various apps and presented it to Product team and business.
  • Coached and mentored new team members on troubleshooting and fixing multiple application issues.

Application Analyst

Tata Consultancy Services
08.2014 - 07.2017
  • Supported daily operations and system maintenance procedures.
  • Performed troubleshooting, maintenance and optimization for multiple On Premise and cloud based applications.
  • Troubleshooting incidents, service requests & problem tickets reported by end-users for multiple apps and identify permanent solutions.
  • Performed multiple code enhancements & bug fixes for multiple apps as per business requirements.
  • Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
  • Increased customer satisfaction by resolving issues.
  • Documented clients' issues and processes of resolution.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
  • Delivered services to customer locations within specific timeframes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Master of Science - Applied Mathematics

University of Alabama At Birmingham
Birmingham, AL
08.2017 - 08.2020

Bachelor of Science - Electrical, Electronics And Communications Engineering

WBUT
India
08.2010 - 08.2014

Skills

  • Java, Spring Boot
  • React
  • PostgreSQL
  • GIT
  • Maven and Gradle
  • Strapi
  • Application Troubleshooting and Analysis
  • Complex problem-solving
  • MS Office
  • Excellent Communication
  • MySQL
  • Docker
  • Kubernetes
  • Datadog
  • Azure DevOps
  • OKTA, SailPoint IIQ
  • Team Management
  • BMC Remedy
  • SalesForce
  • Critical Thinking
  • Google Analytics

Timeline

Sr. Application Analyst | Technical Lead

Cognizant Technologies Solutions
12.2021 - Current

Software Developer

Sprydo Systems
01.2021 - 12.2021

Master of Science - Applied Mathematics

University of Alabama At Birmingham
08.2017 - 08.2020

Application Analyst

Tata Consultancy Services
08.2014 - 07.2017

Bachelor of Science - Electrical, Electronics And Communications Engineering

WBUT
08.2010 - 08.2014

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Ashis JanaSr. Application Analyst | Technical Lead