Ashish Juyal
India,UTTARAKHAND
Summary
Experienced and professional IT Manager with over 12 years of valuable experience in monitoring project performance to ensure company success. Familiar and adept in working with engineering, industrial engineering, change management, and business transformation systems. Reputation for continually achieving on time and under-budget performance goals. Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications. Bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Manager
Royal Caribbean Group
05.2023 - Current
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Lead Technical team onboard that manages and maintains shipboard mission critical system (Back-ups, Satellite Communications, Servers, Network and VoIP Infrastructure) by ensuring maximum up-time and carefully mitigating any potential risks. Maintain compliance with DNV, MLC, USCG, HIPAA, PCI and Sarbanes Oxley Coach, develop, mentor and lead members of the international I.T. team using the S.M.A.R.T methodology.
- Manage department budget and maximize performance.
- Manage comprehensive backup strategies of physical and virtual servers Administer, manage and troubleshoot VoIP infrastructure. Configuring and troubleshooting both layer 2 and layer 3 network devices.
- Deploy, configure VMware servers and backups, Maintain and troubleshoot critical satellite communication for both voice and data. Plan and coordinate projects, maintenance and change management with our customers and the Executive Committee.
- Maintain an accurate inventory of all assets, manage the division budget and ensure that there are sufficient spares at all time.
- Create detail technical, none technical documentation and flowcharts for our environment.
- Collaborate with vendors to resolve complex challenges. Maintain confidentiality, integrity and accounting for system in our environment.
- Formulate processes and procedures for business continuity. Identify, evaluate, recommend and implement centralized systems.
- Manage and troubleshoot layer two and layer three network challenges, Build, configure, maintain, patch and troubleshoot Windows and Linux servers.
- Manages the Service Desk and ensure that issues are addressed within the SLA.
- Foster collaboration with various teams to deliver exceptional customer services.
Assistant IT Manager
Royal Caribbean Group
12.2022 - 04.2023
- This position assists the IT Manager overseeing the technical aspects of IT operations with a particular focus on network infrastructure while supporting IT business systems and related equipment, by providing knowledgeable support within the time-frames defined in Service Level Agreements. The position is also responsible for the tactical maintenance of communications systems onboard, monitoring system performance and providing support to maintain maximum up-time of all supported systems.
- Interface with shipboard department and division heads and shore-side operational areas, including GPS, serving as a professional ambassador for IT.
- Assists IT Manager in coaching, developing, and appraising staff.
- Understand and participate in regular review of IT budgeting including CAM and Repair & Maintenance.
- Hands on experience with VMware virtualization technology, Active Directory, BIG Fix, Fidelio Cruise and POS (Point Of Sale), Tibco, XControl, Domino Server etc. Maintenance of all Fidelio servers like FCI01, FCI02, FCIBIZ, FCIFMS etc.
- Completes standard, defined procedures for maintenance of shipboard servers and network infrastructure including, but not limited to, backups, patching, routine and preventative maintenance.
- Supervise IT staff including scheduling, and assignment and follow-up of incident management tickets.
- Assembles and configures advanced network components. Understands network security devices such as firewalls, proxies, and mobile device managers. Maintain Active Directory system by managing users, directories, and permissions.
- Performs advanced troubleshooting to isolate and diagnose common problems, including but not limited to in-stateroom equipment for In-Stateroom Entertainment (MYTV, including Interactive TV) and telephone problems (IT-Managed PBX).
- Ensures proper installation and provides first- and second-level support for all IT-supported PC’s and peripherals including ShipNet workstations, Internet Café workstations (Mac or PC), POS terminals, devices and peripherals, and devices supporting MYTV/ITV and Digital Signage.
- Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician’s queue.
- Provides candid ongoing feedback and takes appropriate action to improve performance
IT Officer
Royal Caribbean Group
12.2019 - 11.2021
- Provide training to ITSS and manage their ILO schedule in weekly manner. Assembles and configures basic network components, Wireless AP Troubleshooting and reconfiguration Maintains Active Directory system by managing users, directories, and permissions.
- Assist shore-side IT with application deployment, upgrades and troubleshooting.
- Managing IP allocation & ensuring minimal downtime of machines.
- Managing & maintaining backup of Cisco Routers and switches.
- Completes standard, defined procedures for maintenance of shipboard servers and network infrastructure including, but not limited to, backups, patching, and routine & preventative maintenance.
- Performs asset management including equipment repair tracking, inventory, and value.
- Set up, monitor, and break down embarkation check-in equipment and operations, where allowed by government agencies.
- Logs all time and work as well as reviews incident tickets in the onboard incident management system and monitor respective technician’s queue.
- Provides after-hours support for any IT-related issue.
- Preparing reports of all the incidents with their progress and providing explanation on the one that breached SLA.
IT Support Specialist
Royal Caribbean Group
11.2012 - 12.2019
- Cloning / imaging and re-configuration of machines, installation of critical. windows updates, onsite support on Anti-virus alerts and updates, deployment of Software’s.
- Check all servers to ensure proper operation on daily basis.
- Monitor and manage user data storage requirements to ensure effective use of resources. Resolving network-related problems for Cable Modems.
- Providing Technical Assistance to users when required, includes application support, hardware/software installation & troubleshooting.
- Responsible for giving process handovers, tracking of issues and solutions.
- Coordination/Escalation with applications team via Chat/mail/calls if faces any issue with the applications. To handle and progress on the issues that may cause serious escalations from customer to the senior management.
- Ensures that the system and equipment’s are running properly and reliable at all times to meet a 99.9% SLA (Service Level Agreement) up-time rate.
- Working on the escalated Issues & resolving them ASAP...
Education
Bachelor of Computer Science - Computer Science
Shobhit University
Meerut05.2011
Skills
- Project Records
- Managing Service Level Agreements
- Network Intelligence
- Virtual Local Area Networks
- Computer Hardware Knowledge
- VMware Virtualization
- Operational Cost Reductions
- Risk Mitigation Planning
- Security Improvements
- Technical Onboarding Design
- Technical Troubleshooting
- Leading Projects
- Local Access Network Planning
- Cisco Call Manager
- Wireless Access Point
- Digital Communications
- Documentation Management
- Wide Area Network (WAN)
- Operating System Management
- Managing Multiple Projects
- Team Development
- Microsoft Active Directory
- Hardware and Software Monitoring
- Cyber Security Best Practices
- Bug Fixes
- Documentation
Certification
- CCNA
- MCP
- Computer Hardware & Networking from JETKING
- CompTIA Network+
Timeline
IT Manager
Royal Caribbean Group
05.2023 - Current
Assistant IT Manager
Royal Caribbean Group
12.2022 - 04.2023
IT Officer
Royal Caribbean Group
12.2019 - 11.2021
IT Support Specialist
Royal Caribbean Group
11.2012 - 12.2019
Bachelor of Computer Science - Computer Science
Shobhit University
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