ASHISH VERMA

Project Details: GRC Manager’s Control Assessment (MCA) Application – The MCA application enables managers to self-assess critical operational risks and evaluate the design and effectiveness of associated internal controls. It helps identify control gaps and implement mitigation strategies. Deployed globally across multiple CITI business centers, the application integrates with various banking and consumer systems to deliver comprehensive risk insights to business leaders.

Responsibilities:

• Agile Transformation & leadership.
  Spearheaded the Agile transformation to slash development cycles and optimize high-quality solution delivery. Orchestrated Global Scrum of Scrums, driving cross-team alignment and eliminating bottlenecks across distributed engineering units to maximize velocity.
• PMO for Content Uplift Project (Data Hygiene).
  Managed Content Uplift Project as PMO Lead, engineering a high-impact Data Hygiene Dashboard to automate the tracking of KPI and data quality metrics in near real-time. Partnered with technical teams to architect Python-based algorithms for duplicate analysis and data cleansing within ACRM, delivering actionable analytics that significantly enhanced data integrity and operational transparency.
• Global Program & Project Management
  Developed comprehensive program and project plans, defined assessment methodologies, and directed delivery across 13 globally distributed teams (150+ members, $20M budget) spanning Shanghai, India, UK, and the US. Ensured successful execution through strategic resource allocation, daily stand-ups, and proactive risk and dependency management.
• MCA Technology Program/Project Management
  Oversaw the MCA technology book of work, establishing and refining prioritization criteria to ensure timely delivery of enhancements. Defined and implemented escalation protocols to address issues and risks proactively, while delivering consistent, executive-level reporting to senior management for informed decision-making.
• PMO – ACIN Implementation. Provided end-to-end PMO support for the onboarding of the third-party tool ACIN at CITI, including vendor coordination, internal meetings, risk identification and tracking to closure, and milestone updates. ACIN aggregates and normalizes risk control data, analyzes data quality, benchmarks performance against industry peers, and ensures regulatory traceability.
• PMO – End User Computing (EUC). Provided comprehensive PMO support for EUC initiatives, managing PTS artifacts including P2B (Permit to Build), P2D (Permit to Design), and monthly standard status reports. Oversaw milestone creation, dependency tracking, and risk management within RRP tool. Coordinated ARB reviews, addressed PQA-reported issues, and facilitated year-end closure activities, ensuring project compliance and smooth execution.
• Scrum Master & Release Coordinator – CMT (Controls Monitoring and Testing / QUEST). Served as Scrum Master and Release Coordinator for the CMT/QUEST program, guided team in adopting Agile practices and adhering to Scrum principles. Facilitated all Scrum ceremonies for a geographically distributed team across the US, Canada, and India. Managed release tracking, coordinated post-production validations, and ensured smooth delivery of incremental releases.
• Post-Production MCA Release Management.
  Directed post-production release checkouts with business users, ensuring critical issues were resolved within weekend windows. Provided timely and clear status updates to Managing Directors and senior stakeholders, maintaining transparency and minimizing operational risk.
• PMO Leadership & Scrum Master – Level 3 Support Team
  Provided PMO leadership and served as Scrum Master for the MCA Level 3 support team, ensuring timely, high-quality production support. Developed INC/PRB analytics reports from ServiceNow data for senior management and facilitated Scrum ceremonies to drive risk mitigation and optimize team performance. Monitored key metrics—including backlog health, velocity, commitment reliability, scope variance, and defect leakage—to enhance operational efficiency and delivery outcomes.

Multiple Projects: Online learning management system, Cloud based Scheduling App, Chatbot

Responsibilities:

• Lead and oversaw team of software engineers. Worked closely with team members, manage development, release and iteration planning.
• Collaborated with business partners, architecture and cross-functional teams to understand project requirements and translate those into staffing and delivery model.
• Hired and lead talented software development team members that meet expectations for delivering high-quality, secure, user-centric software on time.
• Worked jointly with UX team and implement UX best practices throughout software lifecycle.
• Provided guidance and technical direction to team on mobile app implementation, mobile backend stack and enterprise integrations.
• Leveraged effective, clear and timely communications whether written or verbal in global context as appropriate for initiatives and locations involved.
• Performed resource forecasting and allocation of software engineers, quality engineers, and / or technical staff across multiple projects for new product development.
• Regularly used, created and reported metrics for resource allocation, software defects, productivity, and efficiency.
• Worked with operations team to ensure quality of software which includes reliability, fault tolerance, throughput, security, and user experience.
• Performed architecture and code reviews with development team members.
• Established performance and development goals for team members.
• Drove technical projects, provide leadership and develop budgets/policies/procedures.
• Prepared product presentations and actively participate in product research and development.
• Managed contract and outsourced resources.
• Environment: Project 1: Mongo, Express, Angular, NodeJs, Parse Server, Heroku, mLab, Git, Studio3T, AWS Project 2: Azure Cloud, Notification Hub, C#, Asp.Net, SQL 2017, Android, iOS, Bitbucket, JIRA, SCRUM.

Project Details: Multidisciplinary pancreatic research database collects clinical information and bio specimens from patients with suspected or confirmed pancreatic cancer, other pancreatic diseases, and tumors of the duodenum, ampulla, and distal bile duct, etc. PANCDB project aids in pancreatic research by providing data to several researchers worldwide in a timely manner.

Responsibilities:

• Integrated Pancreas Research database with EPIC electronic health record system using web services.
• Lead development, testing, implementation, and integration of cancer research application solution and maintenance of existing applications in coordination with IS/IT department's team.
• Ensured activities adhere to quality and process standards.
• Collaborated with internal team members and stakeholders across department to identify opportunities to increase software functionality and performance through new development and integration with other systems such as ClinicStation, TumorRegistry, etc.
• Provided application support and resolving all tier-1 issues in research application developed on Microsoft .NET (Silverlight/ C#/ ASP.NET) technologies and creating analytic reports for management using SAP Crystal Reports.
• Analyzed requirements for patient dashboard (Business Intelligence) utilizing centralized data warehouse.
• Worked on application architecture for cohort explorer tool specific to pancreatic cancer.
• Created product roadmap, schedule & vision for future developments, implementations.
• Helped with Hyperion Interactive Reporting (ad-hoc data query) and Hyperion web analysis.
• Created Risk Analysis, Sustainable plan, Project plan using Microsoft Project and Project executive summary, Flow diagrams using Visio and migrated application to production.
• Migrated Oracle based research database application from Oracle10 to Oracle11.
• Created roles, users and permissions.
• Used Oracle SQL developer, Putty, Xming and basic Linux commands.
• Environment: Silverlight, C#, ASP.NET, SQL Server 2012/2015, WEBI, Crystal Reports, MS Kanban, Oracle 10 &11, TFS.

Project Details: A virtual diabetes prevention program based on CDC NDPP guidelines. This project consist of a web app and mobile Android and iOS app. Hosted on Microsoft Azure a HIPPA compliant server. Virtual coach uses Azure notification hub to send notifications and alert messages on user's mobile devices.

Responsibilities:

• Understanding Business requirement and producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales, and resources.
• Managed project, testing processes and teams using agile and scrum methodologies.
• Coordinated with geographically distributed team to write programming fix, based on business requirements.
• Provided insight and guidance on overall system design and technical leadership to development team to ensure various functionality of mobile and web based solutions were developed as per requirements and thoroughly tested before being released to customers.
• Researched new technologies to introduce in designing scalable web and mobile (Android, iOS) applications.
• Collaborated with other architects to ensure holistic enterprise architecture is established.
• Managed application prototype development and final product development.
• Managed application and database migration to Microsoft Azure cloud and Notification Hub.
• Coordinated with developers for seamless PayPal integration in web app.
• Created wireframes for application UI development and perfect onboarding process.
• Participated in application deployment process utilizing Microsoft Azure cloud and notification hub for delivering notifications to Android and iPhone apps.
• Environment: MS Cloud Azure, Notification Hub, C#, SQL 2012, Android, iOS, BitBucket, JIRA, SCRUM.

Project Details:

Project 1: FM2004 (Finance Manager) is an Interactive fund accounting software. This product is developed using progress 4gl (Ver 9.1d), AppServer, WebClient, ADM2 concepts. It's a windows-based application with the power to assist in managing all aspects of BOCES & School Districts in New York State.

Project 2: Timepiece, a real-time, fully integrated biometric based time and attendance management software solution for municipalities and school districts. This product was developed using WINCE 5.0, C#, Fingerprint SDK, and SQL Server.

Responsibilities:

• Managed and participated in Development, Enhancement & maintenance of Biometric (Fingerprint) based Time & Attendance Application.
• Strategically steered new software product Timepiece, a biometric based time and attendance application.
• Evaluated several software & hardware platforms for biometric application development.
• Negotiated with hardware vendors & other service providers.
• Created and did initial R&D for development and implementation of new product for a time and attendance application that is expected to generate revenue of $20 million within seven years.
• Converted Progress 4GL version 8 application to version 9.1d, Implemented SDO and rewrote US HR, Payroll and Fund Accounting applications for a better performance utilizing Smart Objects.
• Fixed record locking issues and implemented application logging at the database level.
• Managed interns and three application developers, participated in code review, hiring process.
• Own releases from conception to delivery by working with quality, operations & product management; plan, execute, track releases to completion; identify & mitigate impediments to the releases.
• Extended technical guidance to development team, QA and customer support team; mentored summer interns.
• Evaluated several software, hardware products, vendors and service providers.
• Independently evaluated & implemented Xprint, a reporting tool.
• Finance Manager uses Xprint to produce Invoice, Purchase order, Budget, and several other reports.
• Environment: Visual Studio 2012, SQL 2010, TFS, Progress 4GL V8/9.1d, WINCE 5.0.

Project Details: Dispatch-1 the Manufacturing ERP) was developed by Astea international, a Pennsylvania based Software Company. The ICOA ERP streamlines the pan European processes and provides wide scale functionality to support customer service, logistics, order processing and financial business needs. It enables and supports the StorageTek commissioner and pan European logistics models.

Responsibilities:

• Worked on SAP interface to ICOA for product price update process.
• Successfully implemented EURO currency changes in manufacturing ERP ICOA Dispatch-1.
• Integrated SAP order management with ERP system.
• Implemented Euro conversion for Sales & Purchase orders across the ERP.
• Played various roles; such as Module Lead, Consultant and Offshore coordinator for a fortune 500 client (Storage Device manufacture) in USA.
• Managed 10-12 application developers and participated in evaluation and code review process.
• Created user requirement documents and coordinated with Offshore team (India) to write fix, based on business/user requirements.
• Fixed high severity issues by writing Progress 4GL code.
• Created Jet form reports to satisfy business needs.
• Coordinated with business users across globe to gather technical change requirement for ERP.
• Authored programming, coding and testing standards.
• Recognized for meeting company goals and receiving strong positive customer feedback.
• Environment: Oracle, SCO UNIX, Progress 4GL, PVCS Dimensions 3.1, Jet forms.