ASHITHA JOY
Courtenay,Canada
Summary
To obtain a job where I can gain work experience in a socially interactive environment to exercise my abilities to benefit my employer and improve upon my skills.
Overview
3
3
years of professional experience
Work History
Senior Customer Experience Associate (Part Time)
Scotia Bank
04.2022 - Current
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for and fulfilling their needs.
- Processing day to day transactions including but not limited to night deposits, mail requests, quick drops, bank drafts, ordering Canadian and foreign currencies, keeping track of cash inflow and outflow, ordering cash for the branch in different currencies, balancing cash, etc.
- Nurturing rich, long-standing relationships between bank and its customers.
- Contributing to the Branch’s targets by identifying and fulfilling sales opportunities by opening new bank accounts, credit cards, overdraft protection, setting up referrals, and so on.
- Being a technology expert and sharing the knowledge by introducing clients to mobile banking applications and assisting them to manage their banking needs better.
Education
Ontario College Graduate Certificate - International Business Management
Cambrian College
Brampton, Ontario04-2019
Bachelor of Computer Applications - Computer Application
Mahatma Gandhi University
Kottayam, Kerala03-2017
Skills
- Highly motivated, energetic individual with strong work ethics and professional goals
- Articulate in English; personable, easy-going communication style
- Maintain excellent research, organization, time management, and problem assessment/resolution skills
- Works well both independently and within team-oriented environments
- Creative thinking with great diversity to adjust in any type of work environment
- Cleaning and organizing
Timeline
Senior Customer Experience Associate (Part Time)
Scotia Bank
04.2022 - Current
Ontario College Graduate Certificate - International Business Management
Cambrian College
Bachelor of Computer Applications - Computer Application
Mahatma Gandhi University
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