Ashiya Thomas
Chicago,IL
Summary
A Highly resourceful,flexible,innovative,person self motivated and cheerful customer service Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Guard
Upa Security
01.2023 - 08.2023
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to incidents and assessed active situations for security concerns
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
LRA
Cps
01.2022 - 12.2022
- Cleaned and sanitized surfaces, tools and equipment.
- Served food according to temperature, safety and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Received and stored incoming supplies according to procedures.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Restocked condiments, beverages and utensils per expected use levels.
Call Center Agent
Chicago Light House
01.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Nutritional Aide
Northwestern Memorial Hospital
07.2019 - 12.2019
- Cleaned and sanitized surfaces, tools and equipment.
- Served food according to temperature, safety and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Cashier
Popeye's
01.2019 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Wheelchair Assistant
Prospect
01.2018 - 12.2018
- Transported over [Number] passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Escorted handicapped passengers from terminal to aircraft.
Security Officer
Securitas Security Services USA
01.2017 - 12.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Sandwich Artist
SUBWAY®Restaurants
01.2016 - 09.2016
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
Education
High School Diploma -
Youth Connection Leadership Academy
10 W 35 06.2017
Skills
- Legible Report Writing
- Flexibility Techniques
- Interpreting Procedures and Instructions
- Device Distribution
- Personnel Protection
- Outstanding Communication Skills
- Customer Service
- Quality Assurance Evaluation
- Service Minded
- Cleaning and Sanitizing
- Cash Counting Machine Operations
Certification
- Licensed Perc Card -
- Servsafe Food Handler License
Timeline
Security Guard
Upa Security
01.2023 - 08.2023
LRA
Cps
01.2022 - 12.2022
Call Center Agent
Chicago Light House
01.2021 - 12.2021
Nutritional Aide
Northwestern Memorial Hospital
07.2019 - 12.2019
Cashier
Popeye's
01.2019 - 06.2019
Wheelchair Assistant
Prospect
01.2018 - 12.2018
Security Officer
Securitas Security Services USA
01.2017 - 12.2017
Sandwich Artist
SUBWAY®Restaurants
01.2016 - 09.2016
High School Diploma -
Youth Connection Leadership Academy
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