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Dedicated Help Desk Technician with one year of hands-on experience supporting end users, resolving technical issues, and managing enterprise IT tools. Proficient in Active Directory, ServiceNow, Intune, and Office 365, with a strong foundation in network troubleshooting and endpoint management. Skilled at handling password resets, user provisioning, compliance enforcement, and remote support across Windows environments. Currently pursuing CompTIA A+ and holding Security+ certification, I bring a strong commitment to delivering reliable, customer-focused support while improving system efficiency and user satisfaction.

IT professional with a background in tech support, phishing/email security, cybersecurity incident response, and customer service.

IT Support Engineer with over [X years] of experience in providing comprehensive technical support, troubleshooting, and system optimization. Expertise in diagnosing issues, implementing solutions, and maintaining IT infrastructures in both educational and corporate environments. Committed to delivering high-quality service to improve efficiency and user satisfaction.

Dedicated IT professional with 5+ years of experience providing IT support and maintenance. Managed 20+ cases daily for on-site and remote users. Familiar with ITSM and ITIL. Solution-focused IT Technical Support Specialist known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software installation, and cybersecurity measures. Excel in problem-solving, time management, and communication, ensuring smooth technological operations and user satisfaction.

ASHLAND WARE

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IT Support Technician

IT Help Desk Support Specialist

Petroleum Supply Specialist

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Bachelor of Science - Information Technology

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IT Support Technician

IT Help Desk Support Specialist

Petroleum Supply Specialist

High School Diploma - undefined

Bachelor of Science - Information Technology

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