Dawson Evert
Fond Du Lac/Madison/Milwaukee,Wisconsin
Summary
IT professional with a background in tech support, phishing/email security, cybersecurity incident response, and customer service.
Overview
2
2
years of professional experience
Work History
IT Support Technician
National Exchange Bank & Trust
05.2023 - Current
- In-depth experience in diagnosing and repairing hardware/software issues across desktops, laptops, printers, and mobile devices for end users
- Collaborate with the IT team to implement system upgrades, patches, and installations
- Maintain and update IT inventory to document equipment and software changes accurately
- Demonstrate expertise in administering Active Directory, creating and managing user accounts and permissions
- Troubleshoot wired and wireless network connectivity issues, ensuring uninterrupted network operations
- Responsible for imaging and deployment of hundreds of laptops/desktops for all departments and employees across company
- Complete daily operations checklists noting and resolving any unusual activity related to security incidents, branch outages, update failures, and malfunctioning servers/computers
Cyber Security Analyst Intern
Amcor
05.2022 - 05.2023
- Analyzed and triaged thousands of reported company emails to determine threat posture as well as query and eliminate large scale phishing attacks
- Performed logging, reporting and communication for third party email compromise incidents
- Analyzed security and event logs using SIEM tools such as SwimLane, Symantec, and Rapid7
- Investigated and remediated user accounts flagged with unusual sign-in/location activity
- Detected and eliminated impersonations of company accounts/websites.
Education
CompTIA Network + -
CompTIA
BBA - Information Systems, Cyber Security
University of Wisconsin Oshkosh
Skills
- Tech Support
- Phishing/Email Security
- Security/Incident Response
- Customer Service
- Mimecast Admin Console
- Symantec Endpoint Protection
- VirusTotal
- Urlscanio
- Cisco Talos Threat Intelligence
- ANYRUN
- Hatchingio
- Rapid7 InsightIDR
- Threat Command
- Fortinet
- Tenableio
- SwimLaneSkills
- ServiceNow
- Manage Engine Service Desk Plus
- Microsoft 365 Defender
- Microsoft Admin Console
- Cisco Unity
- FortiAnalyzer
- FortiClient Endpoint Management
- FortiEDR
- FortiGuard
- Ruckus
- SevOne
- MeTel Orchestrator
- Cohesity
- Microsoft Teams
- Outlook
- SharePoint
- NinjaOne
- Aristotle Insight
- Windows Active Directory
- Network Connectivity
- SIEM Tools
- Registry Editor
- Control Panel
- Task Manager
- Microsoft Intune, Exchange, Azure, Entra Admin Center
- FIS Client Portal/Service-Now Portal
- Laptop/desktop imaging/provisioning
- Permissions management
- Application installtions
- User account creation/removal
Timeline
IT Support Technician
National Exchange Bank & Trust
05.2023 - Current
Cyber Security Analyst Intern
Amcor
05.2022 - 05.2023
CompTIA Network + -
CompTIA
BBA - Information Systems, Cyber Security
University of Wisconsin Oshkosh