Myrielle Glover
Lancaster,TX
Summary
Professional with robust background in IT support, specializing in troubleshooting and resolving technical issues efficiently. Strong skills in hardware and software installations, network configurations, and system maintenance. Focused on team collaboration and adapting to evolving needs to ensure seamless operations. Reliable and results-driven, excelling in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
Onesupport
01.2022 - 12.2024
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Enhanced user productivity, training employees on the use of new applications and system features.
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
IT Support Specialist
SynergisticIT
02.2020 - 01.2022
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
Tech Support
TeleTech
04.2017 - 12.2020
- Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT05-2027
Skills
- Support documentation generation
- Microsoft outlook
- Tech support collaboration
- Printer and peripheral support
- Tech support
- Technical support expertise
- Ticket management
- Network diagnostics
- Issue troubleshooting
- Remote desktop support
- Help desk experience
Certification
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
Languages
English
Native or Bilingual
Software
Microsoft Excel
Google Sheets
Quickbooks
Wordpress
SQL
Oracle
Interests
- Supporting STEM education initiatives and mentorship programs
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveCompany CultureHealthcare benefitsCareer advancementPersonal development programsTeam Building / Company RetreatsTimeline
Desktop Support Technician
Onesupport
01.2022 - 12.2024
IT Support Specialist
SynergisticIT
02.2020 - 01.2022
Tech Support
TeleTech
04.2017 - 12.2020
Bachelor of Science - Information Technology
Western Governors University
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