Erik Hagen
IT Network Admin
Cottage Grove,WI
Summary
I have over 15 years experience supporting wide area networks, local area networks, computers, applications and user related issues. I started in the field installing new equipment and physically supporting the network and users. I then moved up to advanced support, providing technical support to resolve network outages, configure new network equipment, ensure network reliability as well as creating new methods and procedures and ensuring network is up to industry standards.
Overview
22
22
years of professional experience
Work History
Network Support Technician
Allied Digital
05.2023 - Current
- Maintained network connectivity of workstations, servers and network devices.
- Troubleshot hardware and software to determine and rectify network problems.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Summarized incident resolution for future reference.
- Supported users both local and by phone with problem resolution and education.
- Worked with outside vendors for fiber installations and service.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolution for network and server issues.
Advanced Technical Support
TDS Telecom
11.2019 - 05.2023
- Installed, configured and maintained network equipment.
- Diagnosed and troubleshot hardware, software and network issues.
- Rolled out software updates and applied patches to thwart threats from penetrating networks.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
Operations Technician 3
CenturyLink
12.2002 - 09.2017
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Assisted with implementation and support of network monitoring tools.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
- Provided detailed network diagrams and procedural guidelines.
Education
Associate of Science - IT Network Specialist
Western Technical College
La Crosse, WI09.2007
Skills
- Tech Support
- Root Cause Support
- Technical Support and Assistance
- Local Area Network (LAN) Engineering
- LAN and WAN Assessment
- Data Connectivity
- Component Replacements
- Employee Computer Support
- Hardware Repair
- Issue and Resolution Tracking
- Hardware and Software Configuration
- Resolve Technical Problems
- Troubleshooting Network Issues
- New Installations
Timeline
Network Support Technician
Allied Digital
05.2023 - Current
Advanced Technical Support
TDS Telecom
11.2019 - 05.2023
Operations Technician 3
CenturyLink
12.2002 - 09.2017
Associate of Science - IT Network Specialist
Western Technical College
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