Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashle Reese

Hubbard,OH

Summary

Dependable general worker with extensive experience in diverse environments. Proficient in manual labor and equipment operation, ensuring a clean and organized workspace. Committed to safety and efficiency, with a strong work ethic and adaptability. Prepared to enhance team performance and drive positive outcomes.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Discover
Hubbard, Ohio
05.2023 - Current
  • Assisted customers with inquiries and product information through various communication channels.
  • Resolved customer complaints efficiently to enhance overall satisfaction and loyalty.
  • Collaborated with team members to improve service delivery and streamline operations.
  • Maintained knowledge of products and services to provide accurate assistance to customers.
  • Ensured compliance with company policies while handling sensitive customer information securely.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Customer Service Representative

Sitel/Sykes
Youngstown, Ohio
12.2020 - 04.2023
  • Assisted customers with inquiries and product information through various communication channels.
  • Collaborated with team members to improve service delivery and streamline operations.
  • Implemented feedback mechanisms to gather customer insights for service improvement.
  • Maintained knowledge of products and services to provide accurate assistance to customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Collected deposits or payments and arranged for billing.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

City Carrier Assistant

Usps
Youngstown, Ohio
09.2020 - 11.2020
  • Delivered mail efficiently across designated routes in various weather conditions.
  • Operated postal equipment to ensure accurate processing of mail and deliveries.

Customer Service Representative

InfoCision
Youngstown, Ohio
06.2020 - 09.2020
  • Collaborated with team members to improve service delivery and streamline operations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with inquiries and product information through various communication channels.

Cashier

Giant Eagle
Youngstown, Ohio
05.2020 - 06.2020
  • Maintained accurate cash drawer throughout shifts during peak hours.
  • Prepared ingredients by washing, chopping, and measuring to ensure quality.
  • Maintained cleanliness of food preparation areas following safety guidelines.
  • Operated kitchen equipment including mixers, slicers, and ovens efficiently.
  • Assisted in assembling meals according to standardized recipes and menus.
  • Collaborated with team members to streamline food preparation processes.
  • Worked in fast-paced, ever-changing environment.

Cashier

Dunkin
Hubbard, Ohio
09.2019 - 05.2020
  • Maintained accurate cash drawer throughout shifts during peak hours.
  • Collaborated with team members to ensure smooth checkout operations.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Cashier

Walgreens
Youngstown, Ohio
12.2014 - 09.2019
  • Maintained accurate cash drawer throughout shifts during peak hours.
  • Assisted customers with product inquiries and store navigation.
  • Handled returns and exchanges following store policies and procedures.
  • Collaborated with team members to ensure smooth checkout operations.
  • Enforced company policies regarding age restrictions on certain products.
  • Provided friendly, prompt service to enhance customer shopping experience.
  • Monitored stock levels at checkout area and communicated needs to management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Cashier

Burger King
Hubbard, Ohio
11.2013 - 04.2014
  • Maintained accurate cash drawer throughout shifts during peak hours.
  • Collaborated with team members to ensure smooth checkout operations.
  • Monitored stock levels at checkout area and communicated needs to management.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.

Cashier

McDonald's
Youngstown, Ohio
04.2011 - 08.2011
  • Maintained accurate cash drawer throughout shifts during peak hours.
  • Collaborated with team members to ensure smooth checkout operations.
  • Monitored stock levels at checkout area and communicated needs to management.
  • Provided friendly, prompt service to enhance customer shopping experience.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Worked closely with front-end staff to assist customers.

Cashier

Taco Bell
Hubbard, Ohio
11.2009 - 03.2011
  • Maintained accurate cash drawer throughout shifts during peak hours.
  • Collaborated with team members to ensure smooth checkout operations.
  • Monitored stock levels at checkout area and communicated needs to management.
  • Provided friendly, prompt service to enhance customer shopping experience.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

East High School
Youngstown, OH
06-2009

Some College (No Degree) - Biology

Youngstown State University
Youngstown, OH

Some College (No Degree) - Accounting And Finance

Southern New Hampshire University
Hooksett, NH

Skills

  • Policy compliance
  • Product knowledge
  • Complaint resolution
  • Customer relationship management
  • Order processing
  • Service delivery improvement
  • Team collaboration
  • Active listening
  • Effective communication
  • Conflict resolution

Timeline

Customer Service Representative

Discover
05.2023 - Current

Customer Service Representative

Sitel/Sykes
12.2020 - 04.2023

City Carrier Assistant

Usps
09.2020 - 11.2020

Customer Service Representative

InfoCision
06.2020 - 09.2020

Cashier

Giant Eagle
05.2020 - 06.2020

Cashier

Dunkin
09.2019 - 05.2020

Cashier

Walgreens
12.2014 - 09.2019

Cashier

Burger King
11.2013 - 04.2014

Cashier

McDonald's
04.2011 - 08.2011

Cashier

Taco Bell
11.2009 - 03.2011

High School Diploma -

East High School

Some College (No Degree) - Biology

Youngstown State University

Some College (No Degree) - Accounting And Finance

Southern New Hampshire University

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