Ashlea Bowman
Monument,CO
Summary
Proven to enhance operational efficiency and customer satisfaction at Greystar through exceptional organizational capabilities and creative problem-solving. Excelled in roles requiring clear communication and teamwork, evidenced by streamlining marketing processes with JAE and leading by example at Walgreens. Skilled in customer service expertise and proficient in technology, consistently achieving and surpassing goals. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeping
Greystar
08.2023 - Current
- Promoted a safe community environment by performing thorough housekeeping tasks and maintaining cleanliness standards.
- Received recognition for excellent performance in delivering top-notch housekeeping services.
- Streamlined housekeeping processes for improved cleanliness and efficiency.
- Quick on my feet.
- Communication through email.
- Flexible with added work.
- Customer service.
- Balance self expression and professionalism.
- Great independent / team work.
- Motivation team daily.
- Keeps property looking amazing.
- Brainstorming how to make the property better.
- Always socially aware.
- fixing problems before being told.
- using initiative daily.
Pharmacy Technician
Walgreens
12.2022 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- CPR certified.
- Flexible with added work.
- 58 words typed per minute.
- Yearly inventory.
- Daily computer use.
- Training new team members.
- Learning new computer systems.
- Answering phones promptly.
- Building caring relationships with patients.
- 58 words typed per minute.
Shift Lead Manager
Walgreens
03.2022 - 12.2022
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Set overall vision and provided team leadership.
- Acts as the face of the store.
- Microsoft word.
- Took corrective action with employees when necessary.
- Cross trained every position.
- Responsible for all store money influx.
- Professional emails sent daily.
Factory Production Worker
Sovereign Plastics
05.2021 - 02.2022
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Enhanced production efficiency by operating various machinery and equipment in a timely manner.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
- Addressed potential safety hazards quickly, reducing the risk of accidents or injuries among staff members.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Shipping with Fedex.
Material Handler
Bio Elements
08.2020 - 05.2021
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
Dispatcher Office Assistant
JAE Enterprises LLC
03.2019 - 06.2020
- 58 words typed a minute.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Planned employee birthday lunches.
- Designed JAE website.
- Promoted deals on social media.
- Outsourced for new customers and revenue.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Drafted common document templates to reduce time spent creating documents from scratch.
Education
High School Diploma -
Grandview High School
Grandview, MO05.2018
Skills
- Customer Service
- Building rapport
- Organizational capabilities
- File Management
- Phone and Email Etiquette
- Unit inspection
- Clear Communication
- Creative Problem-Solving
- Closing Techniques
- Team Collaboration
- Organized Mindset
- Relationship Building
Certification
CPR
Timeline
Housekeeping
Greystar
08.2023 - Current
Pharmacy Technician
Walgreens
12.2022 - 08.2023
Shift Lead Manager
Walgreens
03.2022 - 12.2022
Factory Production Worker
Sovereign Plastics
05.2021 - 02.2022
Material Handler
Bio Elements
08.2020 - 05.2021
Dispatcher Office Assistant
JAE Enterprises LLC
03.2019 - 06.2020
High School Diploma -
Grandview High School