Ashlee Bell
Little Rock,AR
Summary
Experienced in healthcare and customer service 2+ years Orderly and committed administration assistant offering over 3+ years of solid skills in customer relations and resilience to handle challenges of fast-paced professional healthcare. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and a self-motivated personality. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
University of Arkansas Medical Sciences
Little Rock, AR
06.2024 - 03.2025
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Customer Service Representative
Continuum Global Solutions
Work From Home
11.2022 - 02.2024
- Provide Information About Their Insurance Coverage & Benefit Plans
- Make Outbound Calls to Customers, Insurance and/or Doctor’s Office as Needed to Verify Benefits
- Resolve Concerns to Simplify Their Healthcare Experience
- Navigate Through Multiple Computer Applications with Speed & Accuracy
- Ability to Adjust Schedule as Needed When Volume of Work Business Needs Change
Patient Service Associate
Cabot Emergency Hospital
Cabot, AR
05.2021 - 11.2022
- Verify patient’s insurance eligibility and other pertinent information according to HIPAA regulations and hospital policies.
- Screen uninsured patients for medicaid and other programs, complete medicaid applications for qualified applicants.
- Interview patients and conduct an analysis of potential eligibility for Medicaid and hospital charity programs.
- Obtain accurate and detailed diagnostic, demographic and financial information for patients requesting emergency hospital services.
- Limit experience in attending patients’ needs, while performing in accordance with existing regulatory and hospital standards.
- Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.
- Practice time management and multitasking, becoming resourceful in overcoming obstacles in both the administrative and clinical setting.
Customer Service Representative
Verizon Wireless
Little Rock
02.2020 - 05.2021
- Ability to drive positive customer experience through interacting with customers face to face
- Provide accurate product knowledge to meet the needs of individual consumers
- Attend in office and virtual training to stay up-to-date on industry knowledge
- Ensure weekly sales targets are met
Education
Associate of Office Administration - undefined
University of Arkansas at Pulaski Tech
North Little Rock, AR04.2025
High School Diploma - undefined
Premier High School
Little Rock, AR05.2020
Skills
- Type 85 WPM
- Multitasking
- Communication
- EPIC
- Time Management
- Administrative and Office
- Reliable
- Team-Player
- Problem-Solving
- Professionalism
- Computer Literacy
- CPR Certified
Certification
BLS License
LANGUAGES
Expert - English
Timeline
Patient Access Coordinator
University of Arkansas Medical Sciences
06.2024 - 03.2025
Customer Service Representative
Continuum Global Solutions
11.2022 - 02.2024
Patient Service Associate
Cabot Emergency Hospital
05.2021 - 11.2022
Customer Service Representative
Verizon Wireless
02.2020 - 05.2021
Associate of Office Administration - undefined
University of Arkansas at Pulaski Tech
High School Diploma - undefined
Premier High School