Ashlee Brown
Waverly,IL
Summary
Motivated Exercise Science-Pre-Physical Therapy Track major with experience in customer service and working with patients in an outpatient setting. Reliable, great organizational skills and communication. Eager to learn, with experience in fast paced environments. Able to work independently and as a team, while also taking direction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
New Leaf Coffee Shoppe
Waverly, IL
11.2023 - Current
- Trained new staff members on beverage preparation techniques and customer service standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Food Service Worker
Dip-A-Dilly's Ice Cream Shoppe
Waverly, IL
05.2023 - 11.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided support to fellow team members when needed, creating a cohesive work environment.
Concession Server
Future Champions Sports Complex
Jacksonville, IL
04.2022 - 09.2022
- Collaborated with team members to maintain cleanliness and organization of concession stands.
- Provided exceptional customer service by greeting guests warmly upon arrival at the concession stand and answering any questions regarding menu options or pricing details.
- Collaborated with fellow team members to maintain adequate inventory levels of food and beverage products during high-traffic events.
- Prepped food items for later use to save staff time during busy hours.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Accurately operated cash register to process customer payments.
Education
Bachelor of Science - Exercise Science - Pre-Physical Therapy Track
University of Illinois At Springfield
Springfield, IL12-2027
High School Diploma -
Waverly High School
Waverly, IL05-2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Active listener
- Professional demeanor
- Inventory management
- New hire training
- Teamwork and collaboration
- Reliable and dependable
Certification
- Heartsaver Certified in First Aid, CPR and AED
Timeline
Barista
New Leaf Coffee Shoppe
11.2023 - Current
Food Service Worker
Dip-A-Dilly's Ice Cream Shoppe
05.2023 - 11.2023
Concession Server
Future Champions Sports Complex
04.2022 - 09.2022
Bachelor of Science - Exercise Science - Pre-Physical Therapy Track
University of Illinois At Springfield
High School Diploma -
Waverly High School