Ashlee Capaci
Old Bridge
Summary
Skilled Customer Service Supervisor with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols. Previous work has resulted in improved team productivity, enhanced customer satisfaction rates, and streamlined service procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
K9 Resorts Daycare & Luxury Hotel
Middletown
07.2020 - 04.2025
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Updated social media accounts regularly with photos of the animals in our care along with other relevant content.
- Performed routine inspections of the facility to identify potential hazards or areas needing maintenance.
- Scheduled appointments for boarding dogs according to availability and requested dates.
- Communicated effectively with dog owners about their pet's day and any notable incidents.
- Assisted in the training of new staff to ensure quality care and service.
- Recruited new employees by conducting interviews and evaluating applicants' qualifications.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Collaborated with Human Resources on disciplinary action plans when needed due to poor performance or misconduct among staff members.
- Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained staff to provide excellent customer service to challenging customers.
- Resolved conflicts between customers and representatives when appropriate.
- Monitored customer service team to assess knowledge, tone, and adherence to company policy.
- Resolved escalated customer complaints promptly and professionally.
- Delegated work to staff, setting priorities and goals.
Cashier
Kohl's
Boynton Beach
12.2019 - 06.2020
- Offered customers carry-out service at completion of transaction.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Raritan High School
Hazlet, NJ06-2019
Skills
- Customer service
- Data entry
- Social media management
- Staff training
- Conflict resolution
- Team supervision
- Appointment scheduling
- Client relationship management
- Facility inspection
- Policy adherence
- Team building and leadership
- Delegating work
- Problem solving
- Leadership
- Hiring and training
Certification
- Dog CPR
Timeline
Customer Service Supervisor
K9 Resorts Daycare & Luxury Hotel
07.2020 - 04.2025
Cashier
Kohl's
12.2019 - 06.2020
High School Diploma -
Raritan High School