Ashlee Contreras
Tucson,AZ
Summary
Detailed Customer Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Inbound Expert
Target
Tucson, AZ
07.2024 - 09.2024
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Monitored inventory levels and adjusted stocking accordingly.
- Organized back-stock area by stocking shelves according to product size and type.
Food and Beverage Server
Casino Del Sol
Tucson, AZ
03.2024 - 07.2024
- Provided excellent customer service at all times.
- Took orders accurately and efficiently for food and beverages.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Received payment by cash or credit card and return change when necessary.
Fraud Analyst
Alorica
Tucson, AZ
06.2023 - 12.2023
- Analyzed customer accounts and transaction histories to determine suspicious activity.
- Evaluated creditworthiness of customers through financial analysis and risk assessment procedures.
- Monitored multiple accounts for suspicious activity and took action as needed.
- Ensured compliance with applicable laws, regulations, and guidelines related to fraud prevention.
Insurance Agent
Afni
Tucson, AZ
10.2021 - 03.2022
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
Sales Associate
TJ Max
Tucson, AZ
09.2014 - 11.2021
- Greeted customers and provided exceptional customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed transactions using a point-of-sale system.
Education
High School Diploma -
Eastpointe High School
Tucson, AZ05-2015
Skills
- Exceptional customer service
- Excellent communication skills
- Goal Setting and Achievement
- Fast Learner
- Task Prioritization
- Complaint resolution
Timeline
Inbound Expert
Target
07.2024 - 09.2024
Food and Beverage Server
Casino Del Sol
03.2024 - 07.2024
Fraud Analyst
Alorica
06.2023 - 12.2023
Insurance Agent
Afni
10.2021 - 03.2022
Sales Associate
TJ Max
09.2014 - 11.2021
High School Diploma -
Eastpointe High School