Ashlee Corbett
Jacksonville,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Call Center Representatives
Spectrum- Charter Communications
07.2022 - 05.2023
- Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction
- Diffused escalated customer situations while setting accurate expectations for issue resolution
- Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system
- Managed the overall customer call queue to ensure timely response to incoming customer calls
- Opened tickets and maintained documentation to track tickets through resolution
- Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.
Call Center Representative
MCI Mass Markets – Work From Home
01.2021 - 07.2022
- Scheduling caller for Covid-19 appointments
- Help caller pre-register through the systems.
Rigger
General Dynamics NASSCO – Jacksonville,FL
05.2019 - 12.2019
- Control movement of heavy equipment through narrow openings or confined spaces, using chain falls, gin poles, gallows frames, and other equipment
- Dismantle and store rigging equipment after use
- Manipulate rigging lines, hoists, and pulling gear to move or support heavy equipment
- Give direction to crane operator or hoisting engineer engaged in hoisting and moving loads to ensure safety of workers and material handled using hard signals, loudspeaker, two-way radio or telephone.
Call Center Representative
Maximus – Jacksonville,FL
02.2018 - 05.2019
- Maintain a high-volume workload within a fast paced environment
- Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
- Helped company attain the highest client service ratings (as determined by external auditors) – earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
- Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.
Education
High School Diploma -
Penn Foster High School
Skills
- Problem Resolution
- Sales closing
- Issue and Complaint Resolution
- Call Documentation
- Customer Support
- Payment Processing
- Customer Relations
- Calm and Professional Under Pressure
- Inbound Call Management
- De-Escalation Techniques
Career Focus
5 years of experience in high performance environment. Looking for position that will utilize my skills, training and encourage growth. Fast learner, responsible, and not afraid of challenges. Can deliver high quality results with sharp and consistent work performances. Will convey honest, flexibility and integrity to promote excellent employee service.
Timeline
Call Center Representatives
Spectrum- Charter Communications
07.2022 - 05.2023
Call Center Representative
MCI Mass Markets – Work From Home
01.2021 - 07.2022
Rigger
General Dynamics NASSCO – Jacksonville,FL
05.2019 - 12.2019
Call Center Representative
Maximus – Jacksonville,FL
02.2018 - 05.2019
High School Diploma -
Penn Foster High School