Andreen White
Tamarac
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
4
4
years of professional experience
Work History
Call Center Representatives
Teleperformance
11.2022 - 09.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Cashier
Brandsmart
11.2021 - 11.2022
- Managed cash transactions swiftly and accurately
- Provided excellent customer service by assisting customers with purchases and inquiries.
- Maintained a clean and organized checkout area.
- Processed refunds, exchanges, and returns following company policies.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Security
Allied Universal Security
08.2021 - 02.2022
- Managed security protocols, ensuring a safe environment
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
- Patrolled and monitored premises in company vehicle, on golf cart and by foot.
- Provided security incident triage and response.
- Monitored CCTV systems to identify and respond to security breaches, improving overall security response times.
Sales Associate
Old Time Pottery Inc.
02.2021 - 11.2021
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Arts - Arts
Broward College
Fort Lauderdale, FL05-2023
High School Diploma -
Boyd Anderson High School
Lauderdale Lakes, FL01.2020
Skills
- Time management
- Active Listening
- Data Entry and Maintenance
- Customer Relations
- Customer support
- Problem-solving skills
- Complaint resolution
- Building rapport
Timeline
Call Center Representatives
Teleperformance
11.2022 - 09.2024
Cashier
Brandsmart
11.2021 - 11.2022
Security
Allied Universal Security
08.2021 - 02.2022
Sales Associate
Old Time Pottery Inc.
02.2021 - 11.2021
Associate of Arts - Arts
Broward College
High School Diploma -
Boyd Anderson High School