Ashlee Correa
Naples,FL
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach. Compassionate Case Manager experienced in different environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution, and communication abilities. Knowledgeable Case Manager experienced in coordinating care for individuals. Proactive and resourceful with a strong knowledge of community resources. Strong communicator with a passion for helping others.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
Lee County Long Term Recovery Group
02.2024 - Current
- Completed crucial data entry tasks with utmost accuracy and efficiency, highlighting the importance of your role in our operations.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved them in the database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified the accuracy of data entered into the system to produce error-free reports.
- Assisted with month-end closing procedures, ensuring all account information was accurately recorded.
- Engaged in close collaboration with our esteemed supervisors on complex cases, actively seeking their guidance when necessary. This approach ensures that accurate outcomes are achieved quickly and efficiently, making you feel included in the decision-making process.
- Conducted audits of existing data entry processes.
- Collaborated with community members to develop and implement service initiatives.
- Advocated for social and community service programs to increase awareness and funding.
Behavioral Health Technician /Mental Health Case Manager
David Lawrence Center
08.2023 - 02.2024
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
- Demonstrated cultural competency by working effectively with clients from diverse backgrounds and adapting treatment approaches to meet their unique needs.
- Maintained strict confidentiality in accordance with HIPAA guidelines, ensuring client privacy and fostering trust throughout the therapeutic process.
- Collaborated with interdisciplinary teams to ensure comprehensive care for clients in need of behavioral health services.
- Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Paralegal/ Inmigration Case Manager
Colon Serrano Zambrana LLC.
01.2021 - 01.2023
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers and providing documentation and information for discovery requests.
- Contributed to firm-client relationship building through professional client interactions during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Contributed to successful case outcomes through diligent fact investigation and witness interviews.
- Facilitated efficient case resolution by attending depositions, hearings, mediations, and trials to assist attorneys in presenting evidence or arguments.
- Analyzed evidence gathering and presentation, client counseling, and jury selection methods and processes for civil litigation.
- Interviewed clients to obtain information relevant to cases.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Monitored program performance and outcomes for successful delivery of services.
Non Profit Inter / Case Worker, Foster Care
Casa De Todos
01.2016 - 01.2017
- Actively participated in collaborative strategic planning meetings, where we collectively discussed and shaped the long-term goals for the orphanage facility and its residents.
- Boosted children's educational development through engaging activities and tutoring sessions.
- A dedicated significant effort to create a nurturing environment for orphans, ensuring their living spaces are organized, clean, and conducive to their wellbeing.
- Established trust-based relationships with orphans, leading to improved mental health outcomes.
- Maintained open communication channels between staff members, improving teamwork and operational efficiency.
- Encouraged social integration among orphans by organizing peer-group activities to foster lasting friendships.
- Supported orphanage administration tasks such as budget management, record-keeping, and reporting requirements.
- Collaborated with multidisciplinary teams to address individual needs of each child, ensuring their overall wellbeing.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
Education
MBA - Cybersecurity Management
St. Thomas University
Miami Gardens, FL12.2024
Bachelor of Arts - Criminal Justice
Interamerican University of Puerto Rico
San Juan, Puerto Rico 06.2021
Skills
- Data Entry
- Data Accuracy
- Proofreading
- Accuracy and Attention to Detail
- Child Advocacy
- File Management
- Behavioral Management
- Positive Reinforcement
- Behavior treatment plans
- Substance abuse experience
- Records Management
- Court Proceedings
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Data Entry Clerk
Lee County Long Term Recovery Group
02.2024 - Current
Behavioral Health Technician /Mental Health Case Manager
David Lawrence Center
08.2023 - 02.2024
Paralegal/ Inmigration Case Manager
Colon Serrano Zambrana LLC.
01.2021 - 01.2023
Non Profit Inter / Case Worker, Foster Care
Casa De Todos
01.2016 - 01.2017
MBA - Cybersecurity Management
St. Thomas University
Bachelor of Arts - Criminal Justice
Interamerican University of Puerto Rico
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