Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Research And Internship Experience
Certification
Timeline
Generic

Isabella Fogal

Santa Cruz,CA

Summary

Coordinator of client service resources with a focus on addressing needs of vulnerable populations. Demonstrated success in enhancing customer satisfaction and driving organizational growth through relationship building and partnership cultivation. Strong teamwork, adaptability, and problem-solving skills contribute to improved client satisfaction and streamlined service delivery.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Client Services/Volunteer Coordinator

SBP and Santa Cruz Long Term Recovery
12.2024 - Current
  • Provided primary client liaison services, facilitating disaster survivors' recovery processes, application navigation, and construction coordination.
  • Administered a caseload of 30-40 clients, encompassing the procurement of external funding and the presentation of cases for requisite approvals.
  • Maintained comprehensive client data and daily case notes within Google Drive and Google Sheets platforms.
  • Orchestrated volunteer outreach initiatives, strategic planning, and special event execution.
  • Completed Disaster Case Management training and received Disaster Case Management certificate.

Front Desk Associate

Hot Elevations Studio
06.2023 - 06.2024
  • Facilitated daily interactions with an average of 30-70 members, cultivating a conducive and positive environment.
  • Generated a 25% increase in prospective leads through proactive outbound and inbound cold-calling strategies.
  • Consistently surpassed monthly sales objectives for memberships and apparel, frequently achieving top-performer status.
  • Administered retail merchandise sales, thereby contributing to organizational revenue.

Gym Front Desk Worker

Toadal Fitness Gym
10.2022 - 06.2024
  • Delivered exemplary customer service, addressing inquiries and upholding facility operational standards.
  • Executed cash transactions with efficiency and demonstrated proficiency in gym management software utilization.
  • Successfully marketed and sold gym memberships, prioritizing customer-centric solutions.

Research Intern

UC Santa Cruz Environmental Studies Department
01.2023 - 06.2023
  • Contributed to long-term ecological forest monitoring initiatives, encompassing the collection and analysis of tree growth data.
  • Engaged in collaborative efforts to ensure data accuracy and maintain site integrity.

Intern

Center for Agroecology
01.2023 - 06.2023
  • Received comprehensive training in field-scale harvesting techniques, cover cropping, and composting methodologies.
  • Managed the maintenance of perennial crops and provided assistance in greenhouse operational activities.

Education

Bachelor of Arts - Environmental Studies and Economics

University of California
Santa Cruz, CA
06.2024

High School Diploma -

Windsor High School
Windsor, CA
05-2020

Skills

  • Microsoft Office Suite and Google Workspace
  • Data analysis and reporting
  • Conflict resolution strategies
  • Budget management and oversight
  • Relationship building and maintenance
  • Effective communication skills
  • Customer service excellence
  • Presentation design and delivery
  • Critical thinking and problem-solving
  • Sales strategies and techniques
  • Team collaboration and support
  • Emotional intelligence in leadership
  • Disaster case management and recovery

Hobbies and Interests

  • Environmental education, Community engagement, Sustainable food systems, Fieldwork, Sales, Women's health, Fitness, Nutrition, Sports

Research And Internship Experience

  • Forest Ecology Research Plot, UC Santa Cruz Environmental Studies Department, 01/23, 06/23, Contributed to long-term ecological forest monitoring initiatives, encompassing the collection and analysis of tree growth data., Engaged in collaborative efforts to ensure data accuracy and maintain site integrity.
  • Center for Agroecology Internship, 01/23, 06/23, Received comprehensive training in field-scale harvesting techniques, cover cropping, and composting methodologies., Managed the maintenance of perennial crops and provided assistance in greenhouse operational activities.
  • Intern/Docent, Natural Bridges State Beach, 03/23, 06/23, Completed specialized training in environmental interpretation, with a focus on natural and cultural history., Conducted guided educational tours of tide pools for school groups, providing instruction on marine ecology.

Certification

  • Disaster Case Management certification
  • CPR Certification

Timeline

Client Services/Volunteer Coordinator

SBP and Santa Cruz Long Term Recovery
12.2024 - Current

Front Desk Associate

Hot Elevations Studio
06.2023 - 06.2024

Research Intern

UC Santa Cruz Environmental Studies Department
01.2023 - 06.2023

Intern

Center for Agroecology
01.2023 - 06.2023

Gym Front Desk Worker

Toadal Fitness Gym
10.2022 - 06.2024

Bachelor of Arts - Environmental Studies and Economics

University of California

High School Diploma -

Windsor High School