Open To Work
Tiffany Taylor
Pittsburg,CA
Work Preference
Summary
Detail-oriented Administrative Professional recognized for managing complex logistics and ensuring compliance with sensitive documentation. Proven ability to streamline operations while delivering exceptional client service in fast-paced environments. Experienced in maintaining accurate records and utilizing advanced administrative tools.
Overview
9
9
years of professional experience
Work History
Administrative & Client Services Coordinator
Skyview Memorial Lawn
Vallejo, CA
05.2023 - Current
- Acted as the primary administrative liaison for families, providing compassionate client support, conducting consultations, coordinating funeral arrangements, and facilitating exceptional service throughout the planning process.
- Coordinated with families, healthcare providers, insurance companies, and external vendors to resolve issues and ensure regulatory compliance and high customer satisfaction.
- Managed complex scheduling and logistics by coordinating calendars, transportation, vendors, cemeteries, clergy, visitation services, repatriation, and multiple active cases while maintaining accurate timelines and seamless operations.
- Verified insurance benefits, coordinated claims documentation, processed payments, and tracked outstanding documentation to ensure timely case completion.
- Prepared, reviewed, and processed confidential legal, insurance, and regulatory documentation—including death certificates, burial permits, cremation authorizations, vital records, and EDRS filings—ensuring accuracy, compliance, and confidentiality.
- Maintained organized electronic and physical filing systems and utilized Microsoft Office Suite, Google Workspace, CRM platforms, and EDRS for efficient record management and administrative workflows.
Administrative Assistant
Rolling Hills Memorial Park
Richmond, CA
10.2022 - 05.2023
- Served as the primary point of contact for families, vendors, and internal teams, facilitating communication and support.
- Coordinated scheduling, appointment management, and operational calendars to optimize team efficiency.
- Prepared and maintained administrative documents, reports, and customer records.
- Processed payments, invoices, and financial transactions accurately, ensuring timely financial operations.
- Generated operational reports to support leadership decision making.
- Maintained website content and updated digital information to ensure accuracy.
- Managed confidential customer records and ensured proper documentation practices.
- Maintained website content and updated digital information to ensure accuracy.
Sterile Processing Technician
Apex Surgery Center & San Francisco Surgery Center
Pinole, CA
02.2021 - 05.2023
- Executed decontamination, cleaning, inspection, sterilization, and preparation of surgical instruments, ensuring adherence to established healthcare standards.
- Prepared and assembled surgical instrument trays and case carts for orthopedic, general surgery, plastics, urology, and other specialty procedures.
- Checked instrument accuracy, functionality, and completeness, maintaining proper documentation and compliance with surgical requirements.
- Oversaw surgical inventory, ensured equipment readiness, and managed sterilization documentation while maintaining quality assurance records and compliance with healthcare regulations.
- Supported surgical operations by maintaining strict adherence to infection prevention standards, quality control procedures, regulatory requirements, and safety protocols.
Auditor / Business Operations Coordinator
Auto Glass Now
Oakland, CA
09.2019 - 09.2022
- Coordinated administrative and operational support for 13 retail locations, ensuring accurate financial reconciliation and documentation.
- Generated financial, inventory, and operational reports that informed leadership's business decisions.
- Managed inventory records, purchase orders, credits, and returns while ensuring accurate recordkeeping.
- Collaborated with cross-functional teams to resolve discrepancies, enhancing operational efficiency.
- Maintained accurate CRM records, customer documentation, and account information to support operations.
- Supported customer follow-up initiatives and maintained accurate documentation to enhance the customer experience.
Authorization Agent
Old Republic Home Protection
San Ramon, CA
10.2017 - 03.2019
- Supported high-volume claims operations by ensuring accuracy, compliance, and effective communication.
- Reviewed homeowner warranty claims and verified eligibility according to company guidelines.
- Delivered clear authorization decisions to homeowners and service providers, enhancing understanding and trust.
- Documented claim activity, customer interactions, and service outcomes within claims management systems.
- Managed multiple cases simultaneously, ensuring accurate record-keeping and streamlined processes.
- Followed company policies, compliance standards, and performance expectations.
Education
Associate of Applied Science - Health Information Management
Solano Community College
Vallejo, CA07-2026
Skills
- Claims Processing
- Health records management
- HIPAA compliance
- Electronic Filing Systems & Document Management
- Data Entry & Quality Assurance
- Microsoft Office Suite (Excel, Outlook, Word)
- Google Workspace
- Payment Processing
- Transaction Reconciliation
- Financial Reporting
- General Office Administration
- Supply Chain Coordination
Timeline
Administrative & Client Services Coordinator
Skyview Memorial Lawn
05.2023 - Current
Administrative Assistant
Rolling Hills Memorial Park
10.2022 - 05.2023
Sterile Processing Technician
Apex Surgery Center & San Francisco Surgery Center
02.2021 - 05.2023
Auditor / Business Operations Coordinator
Auto Glass Now
09.2019 - 09.2022
Authorization Agent
Old Republic Home Protection
10.2017 - 03.2019
Associate of Applied Science - Health Information Management
Solano Community College