Amy Lynch-Smith
Battle Ground
Summary
Dynamic Client Financial Services Coordinator with proven success at Banfield Pet Hospital, enhancing payment completion rates through effective negotiation and problem-solving. Skilled in regulatory compliance and insurance billing procedures, I excel in team collaboration and attention to detail, consistently improving receivable turnover and client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Client Financial Services Coordinator
Banfield Pet Hospital
Vancouver
05.2025 - Current
- Negotiated payment arrangements that led to reduced outstanding balances and enhanced receivable turnover.
- Managed inbound and outbound client calls to collect past-due balances, resulting in increased payment completion rates.
- Coordinated billing processes with veterinary staff to streamline patient billing and decrease processing time, which improved client satisfaction.
- Resolved billing discrepancies and corrected account errors to ensure documentation accuracy and regulatory compliance.
Biller
Opdahl Chiropractic
Battle Ground
02.2025 - 05.2025
- Verified insurance eligibility through calls and research, facilitating faster reimbursements.
- Executed charge posting and payment entries, ensuring accuracy in billing records.
- Audited billing records regularly to identify and correct variances, improving data consistency.
- Maintained HIPAA-compliant patient records while managing remote billing tasks.
Billing and Coding Associate
Knott Street Dermatology
Portland
01.2022 - 08.2024
- Boosted billing accuracy by reviewing and validating medical codes for insurance claims.
- Increased revenue recovery through effective follow-up on denied or underpaid claims.
- Played a key role in achieving department goals related to claims submission, collections, and overall financial performance by consistently meeting or exceeding individual targets for accuracy and productivity.
- Collaborated closely with healthcare providers to obtain accurate patient information for proper code assignment.
- Optimized office organization by maintaining accurate electronic files for easy access to important documentation related to billing processes.
- Managed outstanding invoices and conducted collections to ensure timely payments.
- Educated patients about their financial responsibilities, promoting a better understanding of the billing process.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
CMA
Knott Street Dermatology
Portland
07.2006 - 04.2021
- Assisted physicians with procedures, prioritizing patient comfort and accuracy to enhance outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Prepared and administered medications to alleviate patient symptoms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients, alleviating anxieties and fostering cooperation.
- Improved workflow processes to streamline operations and support staff efficiency.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
- Communicated with patients and resolved inquiries regarding appointments and billing.
Skills
- Claims processing
- Financial reporting
- Regulatory compliance
- Account reconciliation
- Payment posting
- Posting charges
- Data entry proficiency
- Customer service
- Scheduling management
- Team collaboration
- Remote work experience
- Detail orientation
- Problem-solving
- HIPAA compliance
- HIPAA compliance
Certification
CMA-Certified Medical Assistant
Timeline
Client Financial Services Coordinator
Banfield Pet Hospital
05.2025 - Current
Biller
Opdahl Chiropractic
02.2025 - 05.2025
Billing and Coding Associate
Knott Street Dermatology
01.2022 - 08.2024
CMA
Knott Street Dermatology
07.2006 - 04.2021