Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Dwyer

Albuquerque,NM

Summary

Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.

Overview

23
23
years of professional experience
1985
1985
years of post-secondary education

Work History

Client Services Deposits Representative

Alorica
Albuquerque, NM
08.2024 - Current
  • Assisted customers with product inquiries and service requests.
  • Filed dispute transactions efficiently using bank operated systems.
  • Answered client questions about online banking, how to avoid fees and closing accounts.
  • Responded to customer complaints and resolved issues promptly.

Customer Service Supervisor

United Healthcare Group
Albuquerque, NM
12.2021 - 11.2023
  • Assisted members with escalated claims and tenured issues that required resolution.
  • Processed claims as allowable
  • Expedited overrides and exceptions for payment.

Tier 2/ medical claim payment

United Healthcare
Albuquerque, NM
12.2020 - 11.2021
  • Assisted frontline representatives with real-time simple claims payment.
  • Supported frontline reps with systems and resources knowledge.
  • Frontline client facing calls

Customer Service Representative

United Healthcare
Albuquerque, NM
08.2002 - 11.2020
  • Assisted customers with inquiries and resolved issues efficiently.

Education

Stephen Tyng Mather High School
Chicago, IL

Some College (No Degree) - Spanish Language And Literature

Southern Illinois University, Carbondale
Carbondale, IL

Skills

  • Transaction processing
  • Dispute resolution
  • Online banking support
  • Claims processing
  • Customer service
  • 10 key

Timeline

Client Services Deposits Representative

Alorica
08.2024 - Current

Customer Service Supervisor

United Healthcare Group
12.2021 - 11.2023

Tier 2/ medical claim payment

United Healthcare
12.2020 - 11.2021

Customer Service Representative

United Healthcare
08.2002 - 11.2020

Stephen Tyng Mather High School

Some College (No Degree) - Spanish Language And Literature

Southern Illinois University, Carbondale

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