Reina Luna
Riverside,CA
Summary
Client service professional with robust background in delivering high-quality support and fostering client relationships. Known for reliability and adaptability in dynamic environments. Proficient in communication and team collaboration, consistently achieving positive outcomes.
Overview
15
15
years of professional experience
Work History
Client Service Representative
Canyon Crest Animal Hospital
05.2021 - Current
- Team Player
- Appointment Scheduling
- Excellent customer service front and back office
- Data collection
- Receptionist/Admitting duties
- Transfer medical documents to new software
- Obtain outside medical records
- Nightly close out / cash out and reconciliation
- Medication refills with Physician approval
- Well versed with veterinary prescription medications
- Inventory
- Assist with Surgery
- Disinfect medical instruments
- Assemble Emergency Packs
- X-ray assistant
Kennel Attendant
Norco Animal Hospital
12.2020 - 05.2021
- Back office duties
- Animal comfort , food, water
- Walk animals as needed
- Grooming before discharge
Bakery Clerk
Albertsons
01.2020 - 05.2020
- Bakery
- Cake Decorating
- Incoming telephone orders
- Floral Arrangement
- Teamwork
- Close out
Kennel Hand
The Fancy Puppy
03.2017 - 02.2019
- Exceptional Customer Service
- Kennel Lead 2019
- Update Electronic Health Records
- Inventory
- Vaccinations
- Microchip
- Vitals
- Intake from surrounding clinics
- Grooming
- Health Disclosures at time of sale
- Transporting dogs to other store sites
- Transporting dogs to Veterinarian appointments
- Walk and play with dogs
- Nebulization
Customer Service / Baker
My Favorite Muffin
07.2013 - 08.2013
- Prepare Muffin and Bagel batter for baking
- Make Sandwiches, smoothies and coffee
- Take orders
- Provide excellent customer service
- Take and serve orders
- Prepare fruits and vegetables
- Organize and Clean shop as needed
Baker
Albertsons
06.2012 - 01.2013
- Excellent customer service
- Outstanding communication skills for custom cake phone orders
- Prep cake, cookie, bread and bagel batters
- Prepare Fresh Fruits
- Proof bread
- Bake bread, cookies and cakes
- Cake Decorating
- Sales
- Inventory
- Close bakery
Sales Associate
V-Marie Fashions
06.2010 - 04.2012
- Customer service
- Cashier
- Sales
- Tallied daily deposits
- Inventory of merchandise
- Window mannequin design
- Retail product display
- Cleaning duties as needed
Education
High School Diploma -
Central High School
Grand Junction05-2012
Skills
- Customer support
- Payment processing
- Call center experience
- Customer focus
- Follow-up skills
- Customer education
- Client relations
- File management
- System documentation
- Order processing
- Complaint handling
- Outbound calling
- Prescription order management
- Customer service
- Teamwork and collaboration
- Data entry
- Administrative and office support
- Microsoft office
- Computer skills
- MS office
- Complaint resolution
- Document and records management
- Calm and professional under pressure
- Calm under pressure
- Multi-line phone talent
- Understanding customer needs
- Customer relations
- Inbound call management
- Professional telephone demeanor
- Remote office availability
- Recordkeeping strengths
- Billing adjustments and refunds
- Account updating
- Customer data confidentiality
- Product knowledge
- Transaction processing
- Work prioritization
- Office equipment proficiency
- Multi-line phone systems
- Call documentation
- Policies and procedures adherence
- System implementation
- 50 wpm typing speed
- Store maintenance
- Service standard compliance
- Account updates
- Brand representation
- Key holder experience
- Sales closing
- Direct sales
Timeline
Client Service Representative
Canyon Crest Animal Hospital
05.2021 - Current
Kennel Attendant
Norco Animal Hospital
12.2020 - 05.2021
Bakery Clerk
Albertsons
01.2020 - 05.2020
Kennel Hand
The Fancy Puppy
03.2017 - 02.2019
Customer Service / Baker
My Favorite Muffin
07.2013 - 08.2013
Baker
Albertsons
06.2012 - 01.2013
Sales Associate
V-Marie Fashions
06.2010 - 04.2012
High School Diploma -
Central High School
Similar Profiles
Emma BerryEmma Berry
Veterinary Technician at Canyon View Cares Animal HospitalVeterinary Technician at Canyon View Cares Animal Hospital
Zachary ChaconZachary Chacon
Nurseryman at Parkview Nursery Canyon CrestNurseryman at Parkview Nursery Canyon Crest
Trina ThuneyTrina Thuney
Banquet Bartender at Canyon Crest Country ClubBanquet Bartender at Canyon Crest Country Club