Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Denise Griem

Woodlake,CA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Client Service Representative

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Woodlake, CA, USVisalia, CATulare, CAHanford, CAFresno, CA
Open to relocation: Yes

Salary Range

$60000/yr - $200000/yr

Summary

Dynamic Client Service Representative with a proven track record at Arthur J. Gallagher, excelling in customer support and relationship building. Enhanced client satisfaction through effective communication and process improvements, achieving faster response times. Skilled in database management and adept at maintaining professionalism under pressure, ensuring exceptional service delivery.

Overview

6
6
years of professional experience

Work History

Client Service Representative

Arthur J. Gallagher
Visalia, CA
03.2020 - Current
  • Managed client inquiries and resolved issues with efficiency and professionalism.
  • Provided support for policy renewals and claims processing, ensuring accuracy in documentation.
  • Assisted clients in understanding coverage options, fostering strong relationships through effective communication.
  • Facilitated coordination between clients and underwriters to streamline service delivery processes.
  • Maintained detailed records of client interactions, enhancing data integrity and accessibility for team use.
  • Implemented process improvements that increased response times to client requests by optimizing workflows.
  • Collaborated with cross-functional teams to enhance overall client satisfaction through proactive service initiatives.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Participated in ongoing training sessions to stay current on industry trends and best practices.
  • Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.

Education

High School Diploma - Business

College of The Sequoias
Visalia, CA

Skills

Customer support

Payment processing

Customer focus

Call center experience

Follow-up skills

Client relations

System documentation

Meeting deadlines

Order processing

Complaint handling

Client support

Database management

Service recommendations

Database maintenance

Payment reminders

Client profile building

Customer service

Teamwork and collaboration

Administrative and office support

Microsoft office

Computer skills

Customer relationship management (CRM)

Document and records management

Calm and professional under pressure

Calm under pressure

Understanding customer needs

Remote office availability

Professional telephone demeanor

Billing adjustments and refunds

Relationship building

Account updating

Product knowledge

Transaction processing

Data management

Customer account management

Office equipment proficiency

Work prioritization

Multi-line phone systems

Policies and procedures adherence

Order documentation

Account updates

Timeline

Client Service Representative

Arthur J. Gallagher
03.2020 - Current

High School Diploma - Business

College of The Sequoias

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Denise Griem