Xavier Jones
Richmond,VA
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working and efficient by my peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
Client Services Representative
Bank of America
Henrico, VA
02.2024 - Current
- Answers incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintains records of customer interactions, transactions, comments, and complaints.
- Performs data entry tasks related to client information management systems.
- Resolves customer complaints or escalates them to the appropriate personnel as needed.
Pricing Specialist
AJ Tickets
Henrico, VA
10.2022 - 02.2024
- Worked closely with sales teams to assess profit margins and adjust items and categories.
- Analyzed rates and summarized findings in regular reports to management.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness.
Print Press Operator
Triple Stamp Press
Richmond, VA
09.2021 - 10.2022
- Operated and oversaw process of loading screens on automatic screen press from beginning to end.
- Performed routine quality checks throughout entire printing process.
- Weighed, packaged, and prepared shipping labels for packages in accordance to company policy.
- Maintained quality performance of equipment with routine cleaning.
- Aided in maintaining a steady and efficient work flow to ensure order deadlines were met.
Print & Marketing Associate
Staples
Richmond, VA
04.2021 - 09.2021
- Carried out all varieties of print orders following specific requirements made by customers regarding size, design, and quantity.
- Managed a variety of internal communications to route customer orders and track orders' progress.
- Organized and prioritized work to complete orders in a timely, efficient manner.
- Collaborated with graphic designers to create visually appealing designs for print materials.
Graphic Designer
Virginia Commonwealth University
Richmond, VA
01.2020 - 12.2020
- Managed graphic design and illustration projects to achieve compliance with university standards and specific branding targets.
- Developed high-quality, creative digital assets for diverse company needs, including social media assets, website layouts, and monthly newsletters.
- Determined the best sizing and arrangements for the type of project and the client's objectives through working in a team environment.
- Gained a deep understanding of marketing and communications objectives while working with marketing to develop creative solutions.
Education
Bachelor of Arts - Communication Arts
Virginia Commonwealth University
12.2020
Skills
- Microsoft Word
- Microsoft Excel
- Adobe Creative Suite
- Digital Media
- Data Entry
- Database Maintenance
- System Documentation
- Workflow Optimization
- Transaction Processing
- Deadline Management
Timeline
Client Services Representative
Bank of America
02.2024 - Current
Pricing Specialist
AJ Tickets
10.2022 - 02.2024
Print Press Operator
Triple Stamp Press
09.2021 - 10.2022
Print & Marketing Associate
Staples
04.2021 - 09.2021
Graphic Designer
Virginia Commonwealth University
01.2020 - 12.2020
Bachelor of Arts - Communication Arts
Virginia Commonwealth University
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