Alaya Peterson
Houston,TX
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Services Representative
JGWentworth
10.2024 - Current
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Manager
Forever 21
07.2023 - 09.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Representative
SiriusXM
09.2022 - 04.2023
- Improved the pre-sales process, resulting in a good increase in sales
- Increased sales through upsells and cross-selling of additional products and services
Sales Representative
ISG, Infinity Sales Group
06.2021 - 04.2022
- Take calls for customers inquiring about internet services in their areas
- Set customers up with the personal/business internet that fit their needs
- Take payments
- Update their profiles in customer database
Education
No Degree - Medical Assistant
Stepful
Houston09-2025
Certificate - Full Specialty
Mti
Pompano Beach, FL01-2020
High School Diploma -
Sunrise High School
Fort Lauderdale, FL05-2019
Skills
- Customer service
- Communication skills
- Time management
- Client relationship building
- Records maintenance
- Report preparation
- Document processing
- Call center experience
- Performance tracking
- Payment processing
- Sales strategies
- CRM software
- Follow-up skills
- Computer literacy
- Microsoft excel
- Guest services
- Microsoft word
- English
Certification
- Licensed esthetician - 4 years
Timeline
Client Services Representative
JGWentworth
10.2024 - Current
Manager
Forever 21
07.2023 - 09.2024
Sales Representative
SiriusXM
09.2022 - 04.2023
Sales Representative
ISG, Infinity Sales Group
06.2021 - 04.2022
No Degree - Medical Assistant
Stepful
Certificate - Full Specialty
Mti
High School Diploma -
Sunrise High School
Similar Profiles
Harold SmithHarold Smith
Chemical Plant Operator at Pemex Deer Park Support CenterChemical Plant Operator at Pemex Deer Park Support Center
LOYDA GARMENDIALOYDA GARMENDIA
Customer Service Representative Team Lead at Custom GoodsCustomer Service Representative Team Lead at Custom Goods
Theresa L. MarshallTheresa L. Marshall
Director of Operations at Houston Center for PhotographyDirector of Operations at Houston Center for Photography
Elizabeth MorganElizabeth Morgan
Peer Mentor at University of Houston-Clear Lake Student Success CenterPeer Mentor at University of Houston-Clear Lake Student Success Center
Brook HoffmanBrook Hoffman
Client Services Representative at The Mac GuysClient Services Representative at The Mac Guys