Brittany Presten
Burbank,CA
Summary
Successful customer service receptionist with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
13
13
years of professional experience
Work History
Client Services Representative
Las Vegas Veterinary Specialty Center / Veterinary Emergency + Critical Care
02.2020 - 05.2024
- Enter data from pet records and office visits into computer system
- Paperless ezyVet
- Schedule daily recheck appointments, consultations and surgery procedures
- Assist 200+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer service
- Enter medication refills into system to alert each department for refill requests
- Handled billing issues
- Operated the cash drawer
- Go over discharge instructions before clients take patients home
- Call Veterinary clinics for records, blood work and radiographs
- Contact pharmacies for patients prescription refills
- Check patients in and out for daily appointments
- Collect deposits before procedures start
- Comfort owners when someone lost their beloved animal.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Veterinary Reception Supervisor
VSEC THOUSAND OAKS
06.2015 - 02.2020
- Greeted pet parents with a warm smile to provide a pleasant check-in experience and ensured 100% patient satisfaction upon the close of the appointment
- Worked well under pressure and maintained a calm, pleasant, and professional demeanor when communicating with clients
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Managed approximately 100+ incoming calls, emails, and faxes per day from customers, vendors, and pharmacies
- Maintained the office and waiting room so common areas were clean and tidy at all times
- Entered data from medical records and office visits into computer system using Impromed
- Scheduled daily appointments, consultations, and surgery visits
- Trained new employees on administrative procedures, company policies, and performance standards
- Maintained both doctor's and client's appointment schedules on a daily basis
- Developed team communications and information for hospital meetings.
- Maintained a welcoming environment with a well-organized reception area, ensuring a positive first impression for guests.
Receptionist
LA FITNESS HOLLYWOOD
01.2011 - 12.2015
- Assisted clients with class sign-ups and personal training itineraries
- Provided facility tours to new and prospective members
- Received and routed business correspondence to the correct departments and staff members
- Oversaw itinerary activities, including materials monitoring, ordering or requisition, and supply restocking
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Answered incoming customer calls; operated a multi-lined phone system
- Updated and maintained yearly membership contracts.
Education
GED -
Royal High School
Simi Valley, CA12.2007
Skills
- Supervisory and leadership experience
- Strong communication and conflict resolution skills
- Quality customer service
- Works well under pressure and in team environment
- Highly organized
- Medical Records
- Critical Care Experience
- Veterinary hospital Experience
- Client Support
- Customer service
- Typing
- Hospital experience
- Call center experience
- Data entry proficiency
Timeline
Client Services Representative
Las Vegas Veterinary Specialty Center / Veterinary Emergency + Critical Care
02.2020 - 05.2024
Veterinary Reception Supervisor
VSEC THOUSAND OAKS
06.2015 - 02.2020
Receptionist
LA FITNESS HOLLYWOOD
01.2011 - 12.2015
GED -
Royal High School
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