Alice Sheha
Rio Rancho
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain fulltime position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving . Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards.
Overview
11
11
years of professional experience
Work History
Client Services Representative
Bank of America
Rio Rancho
01.2024 - Current
- Resolve client inquiries, boosting satisfaction and fostering trust.
- Enhance product understanding, driving notable adoption increases.
- Collaborate with teams to ensure seamless service delivery.
- Educate clients on financial solutions, improving their experience.
- Strengthen client relationships, contributing to revenue growth.
- Foster collaborative relationships with clients, ensuring effective communication and strengthening trust in financial services.
- Assist clients with account inquiries and transaction requests.
- Resolve client issues through effective communication and problem-solving.
- Educate clients on digital banking tools and resources available.
- Maintaine accurate records of client interactions and transactions.
- Coordinate with internal departments to address client needs promptly.
- Monitore customer feedback to identify areas for service improvement.
- Review and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Provide customer service support to clients in a timely and efficient manner.
- Build sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Warmly greet customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Personalize client experience, identifying unique needs and providing information and services to match.
Front of House Team Member
Doppio Zero
11.2017 - 03.2020
- Greeted guests warmly, enhancing customer satisfaction and repeat visits.
- Trained new staff in procedures, improving service efficiency.
- Verified IDs and payments, speeding up transactions.
- Assisted with food delivery and beverage service, ensuring guest satisfaction.
Front Desk Receptionist
Sorbet
09.2014 - 10.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Putnam County Adult Education
Algood, TNSkills
- Process Payments
- Communication
- Customer Service
- Time Management
- Front Desk
- Hospitality
- Microsoft Excel
- Team Collaboration
- POS Systems
- Conflict Resolution
- Customer Engagement
- Problem Solving
- Efficiency Improvement
- Data Entry
- Client relationship management
- Service delivery coordination
- Digital banking education
- Data entry accuracy
- Effective communication
- Conflict resolution
- Feedback analysis
- Record maintenance
- Complaint handling
- Account management
Timeline
Client Services Representative
Bank of America
01.2024 - Current
Front of House Team Member
Doppio Zero
11.2017 - 03.2020
Front Desk Receptionist
Sorbet
09.2014 - 10.2017
High School Diploma -
Putnam County Adult Education