Tiffany Snell
DeSoto,TX
Summary
Highly adaptable professional with a strong commitment to delivering exceptional customer service. Driven by the goal of ensuring customer satisfaction and contributing to the overall success of the company. Demonstrated success in effectively managing high volumes of inbound calls and fostering positive, long-term customer relationships. Proficient in utilizing CRM systems and possesses exceptional active listening and multitasking skills. Consistently provides top-notch service to exceed customer expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Services Representative
Progressive Insurance
DeSoto, Texas
01.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Driver
Amazon Flex
Dallas, TX
11.2023 - 03.2024
- Delivered shipments efficiently to houses and apartments from warehouse pickups.
Shuttle Van Driver
Fetii
Dallas-Fort Worth, TX
01.2023 - 11.2023
- Operated shuttle bus for group transit to various destinations seamlessly.
Personal Shopper
Kroger Delivery Warehouse
Dallas, TX
12.2022 - 01.2023
- Picked groceries into totes across ambient and chilled environments.
Driver
Lyft and Uber
Dallas, TX
04.2022 - 09.2022
- Facilitated safe and reliable point-to-point transportation services.
Personal Driver
Alto Rideshare
Dallas, TX
02.2022 - 04.2022
- Transported exclusive clientele while assisting with luggage handling.
- Food delivery
Driver
UberEATS
Dallas, TX
06.2021 - 01.2022
- Picked up food orders and drove them to customers
Sorter (Part-time)
Amazon Warehouse
Hutchins, TX
04.2020 - 05.2020
- Managed package scanning, stacking, pallet wrapping and transportation to designated locations efficiently.
Housekeeper
Aramark
Dallas, TX
01.2020 - 02.2020
- Cleaned patient rooms, changed linen, patient beds, cleaned bathrooms, pulled trash
GoLink Driver
Logisticorp Group
Dallas, TX
11.2019 - 12.2019
- Part-time)Took passengers to destination from train stations all over dfw
Scheduling Specialist
Safelite AutoGlass
Columbus, OH
05.2018 - 08.2018
- Managed a high volume of inbound and outbound calls, multitasking between phone and computer systems
- Updated customer information in the database
- Processed multiple forms of payment over the phone and online
Sales Associate (Seasonal)
Eddie Bauer Call Center
Groveport, OH
11.2017 - 04.2018
- Managed a 100+ calls per day in the fast-paced call center environment
- Received inbound calls regarding making product orders
- Utilized great communication and computer skills to provide world class customer service
- Provides customer follow up requests to warehouse to check product shipment statuses
Front Desk Receptionist
Allstate Insurance
Plano, TX
11.2014 - 04.2016
- Established customer relationships and followed up with customers as needed
- Provided prompt, accurate, and remarkable customer service
- Responded to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Education
GED -
Columbus City School
Skills
- Delivery Driver Experience
- Warehouse Experience
- Sales
- Computer Skills
- Driving
- Cold Calling
- Customer service
- Front desk
- Communication skills
- Basic math
- Heavy lifting
- Grocery store
- Microsoft Windows
- GPS
- Shuttle Driving
- Technical support
- Typing
- IOS
- Paratransit
- Technical sales
- Wireless sales
- Hospitality
- Materials handling
- Van driver
- Box truck
- Call handling
- Script adherence
- Call center customer service
- Building rapport
- CRM software
- Documentation
- Adaptability and flexibility
- Order taking
- Control calls
- Schedule appointments
- Speech clarity
- Warm calling
- Email etiquette
- Payment processing
- Sales pitches
- Excellent communication
- Appointment scheduling
- Data entry efficiency
- Call center experience
- Process payments
Certification
Non-CDL Class C
Assessments
- Retail customer service, Proficient, 11/01/22
- Customer service, Proficient, 03/01/20
- Delivery driver, Proficient, 01/01/22
- Work style: Reliability, Proficient, 01/01/22
- Customer focus & orientation, Proficient, 12/01/21
- Work style: Reliability, Proficient, 02/01/24
- Food service: Customer situations, Proficient, 05/01/24
- Written communication, Completed, 06/01/21
- Work style: Professionalism, Proficient, 12/01/21
- Early childhood development, Proficient, 08/01/22
- Attention to detail, Completed, 06/01/22
- Basic maintenance and repair, Completed, 04/01/24
- Medical receptionist skills, Proficient, 08/01/22
- Work motivation, Completed, 05/01/22
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Services Representative
Progressive Insurance
01.2025 - Current
Driver
Amazon Flex
11.2023 - 03.2024
Shuttle Van Driver
Fetii
01.2023 - 11.2023
Personal Shopper
Kroger Delivery Warehouse
12.2022 - 01.2023
Driver
Lyft and Uber
04.2022 - 09.2022
Personal Driver
Alto Rideshare
02.2022 - 04.2022
Driver
UberEATS
06.2021 - 01.2022
Sorter (Part-time)
Amazon Warehouse
04.2020 - 05.2020
Housekeeper
Aramark
01.2020 - 02.2020
GoLink Driver
Logisticorp Group
11.2019 - 12.2019
Scheduling Specialist
Safelite AutoGlass
05.2018 - 08.2018
Sales Associate (Seasonal)
Eddie Bauer Call Center
11.2017 - 04.2018
Front Desk Receptionist
Allstate Insurance
11.2014 - 04.2016
GED -
Columbus City School