Andrew Terrell
Amsterdam,Netherlands
Summary
Dynamic and customer-focused professional with extensive experience in guest services at Sheraton Hotels & Resorts. Proven ability to deliver exceptional service while managing logistics and cash handling. Skilled in communication and time management, consistently ensuring a positive experience for guests and clients alike.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guest Services Representative/Shuttle Driver
Sheraton Hotels & Resorts
Portland, OR
04.2023 - Current
- Acted as the first and last point of contact for guests, providing punctual, polite, and helpful interactions.
- Drove hotel shuttle to airport and back, while also performing duties as bellman and concierge liaison.
- Handled guest inquiries and resolved issues promptly and professionally.
Delivery Driver
JACO LLC
Fairview, OR
08.2021 - 12.2022
- Executed package deliveries with a focus on safety and efficiency, following traffic safety protocols and prioritizing customer satisfaction.
- Delivered packages efficiently to various locations within assigned routes.
- Maintained accurate records of deliveries and vehicle inspections daily.
- Communicated with dispatch to report traffic issues and delivery changes.
Dominos Delivery Driver
Domino's
Portland, OR
03.2021 - 06.2021
Cashier/Sales Associate
Plaid Pantry
Hillsboro, OR
12.2019 - 05.2020
Fuel Attendant
Arco AM-PM
Hillsboro, OR
05.2019 - 09.2019
Support Specialist
William C Earhart Company
Portland, OR
02.2019 - 04.2019
Grocery Clerk
WinCo Foods
Hillsboro, OR
07.2018 - 12.2018
Customer Service Representative
Jackson's Food Stores
Beaverton, OR
06.2017 - 07.2018
Team Member
Potbelly Sandwich Shop
Portland, OR
03.2017 - 05.2017
- Prepare outstanding food for our customers and displaying excellent customer service. This job requires me to stand on my feet for prolonged periods of time.
- Prepared sandwiches and salads according to customer specifications.
- Maintained cleanliness and organization of the dining area and kitchen.
- Operated cash register and processed customer transactions efficiently.
Coffee Bar Clerk
Albertsons
Portland, OR
10.2016 - 02.2017
Barista
Starbucks
Beaverton, OR
09.2016 - 10.2016
- Delivered high-quality beverages and outstanding customer service in a fast-paced sales environment.
Barista
Starbucks Coffee Company
Beaverton, OR
09.2016 - 10.2016
- Served coffee to customers in a fast-paced café setting.
Customer Service Representative
Chevron
Hillsboro, OR
05.2016 - 09.2016
- My duties include running the cash register and dispensing fuel to our customers. I had to provide exemplary customer service and be quick on my feet and have quick reflexes, as we did get busy at times.
General Employee
Sun Gold Farm
Forest Grove, OR
06.2015 - 09.2015
- Be a reliable farm hand and help prepare for markets. At Saturday market, my job was to keep the vegetables fresh and work the cash register. I also had to provide courteous, knowledgeable service to customers.
Crew Member
Little Caesars Pizza
Boise, ID
12.2014 - 06.2015
- Provide quality food and service in a fast paced, highly stressful environment. Had to be able to work well under pressure and be swift on my feet.
Y- Ball Referee
Treasure Valley Family YMCA
Boise, ID
10.2013 - 09.2014
- Set a positive example and be a positive role model towards small children. Had to promote a healthy and active lifestyle while displaying caring, nurturing qualities.
Education
Hospitality Management - Certificate
Cornell University
12-2024
Skills
- Budgeting
- Delivery driver experience
- Cashiering
- Communication skills
- Guest services
- Box truck
- Stocking
- Phone etiquette
- Cash Handling
- POS
- English
- Basic math
- Logistics
- Coffee Experience
- Food preparation
- Food service
- Hospitality
- Cash handling
- Delivery Driver Experience
- Computer skills
- Food industry
- Selector
- Sales
- Barista Experience
- Organizational skills
- Guest relations
- Typing
- Cash register
- Time management
- Retail sales
Certification
Hospitality Management Certificate- Cornell University
Personal Information
I am in the Netherlands on a long term residence visa which also grants me the opportunity to seek employment. My primary language is English but I am in the process of learning Dutch; currently at an A2 level of proficiency.
Languages
English
Native/ Bilingual
Dutch
Limited
Timeline
Guest Services Representative/Shuttle Driver
Sheraton Hotels & Resorts
04.2023 - Current
Delivery Driver
JACO LLC
08.2021 - 12.2022
Dominos Delivery Driver
Domino's
03.2021 - 06.2021
Cashier/Sales Associate
Plaid Pantry
12.2019 - 05.2020
Fuel Attendant
Arco AM-PM
05.2019 - 09.2019
Support Specialist
William C Earhart Company
02.2019 - 04.2019
Grocery Clerk
WinCo Foods
07.2018 - 12.2018
Customer Service Representative
Jackson's Food Stores
06.2017 - 07.2018
Team Member
Potbelly Sandwich Shop
03.2017 - 05.2017
Coffee Bar Clerk
Albertsons
10.2016 - 02.2017
Barista
Starbucks
09.2016 - 10.2016
Barista
Starbucks Coffee Company
09.2016 - 10.2016
Customer Service Representative
Chevron
05.2016 - 09.2016
General Employee
Sun Gold Farm
06.2015 - 09.2015
Crew Member
Little Caesars Pizza
12.2014 - 06.2015
Y- Ball Referee
Treasure Valley Family YMCA
10.2013 - 09.2014
Hospitality Management - Certificate
Cornell University