Shavez Basey
Customer Service Specialist
Louisville,KY
Summary
Achieved the highest metrics and number of sales among the new hires in KY first month at Sprint. Highly experienced with face to face and over the phone customer service. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Developed skills using the computer as a tool while on sales floor for new information and ideas. Strong background in sales, retail, merchandising, call center, and also very computer savvy. Proficiency in Microsoft Office programs such as Excel, Word, and Outlook. Very fast learner with just about anything, willing to learn as much as possible, great comprehension. As far as using a keyboard typing is a strength, data processing alpha or numerical. 53WPM Skills Assembly lines, automotive production assembly, forklift, cherry picker, reach truck and pallet jack operating, and also box truck & van driving and delivery experience. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Computershare
Louisville, KY
06.2021 - 06.2022
- Remote work environment receiving inbound calls from shareholders
- Authenticated callers determined if caller were shareholder or 3rd party.
- Handled procedures of transferring ownership of stock, selling stock, and helping them fill out transfer forms
- Would also speak to brokers, bank branch managers, paralegals, and lawyers daily to help assist them with living or deceased shareholder accounts
- Very fast-paced environment, professional standards were met as condolences were often given.
Forklift Operator/Delivery Driver
Dawn Foods
Louisville, KY
06.2018 - 04.2020
- Picked orders for major companies and bakeries across our region.
- Delivered orders to customers directly driving box truck when needed.
- Operating heavy equipment utilizing forklifts, reach trucks, and pallet jacks
- Maintained accuracy within top 5% of building, speed was also factored
- Duties were to accurately fill orders requested by customers within allocated time
- Excelled and helped others when work was completed
- Worked in team environment to maintain high levels of productivity
- Located and moved stock of products to pallets or crates to prepare for shipment and storage
- Loaded warehouse trailers using forklift
- Wrapped pallets in plastic wrap and labeled pallet to prepare for shipping.
Production Line Team Leader
Faurecia Interior Systems
Louisville, KY
01.2016 - 02.2018
- In these years I learned to develop skill on the assembly line
- In this position I acquired very fast reaction time and very good hand eye coordination
- We assembled dashboards for the current Ford Escape at the time
- My skills lead me to becoming the gap leader for my shift
- Inspected essential components and systems on vehicles to confirm safety, operability and compliance with regulatory standards using wide range of testing equipment
- Worked independently in fast-paced environment while meeting productivity and quality expectations
- Resolved problems, improved operations and provided exceptional service.
CNC Laser Operator
H.L Lyons
Louisville, KY
02.2014 - 01.2016
- Programmed a Trumpf Laser Cutting Machine to cut different metal materials into small parts
- Cleaned the machine and the tools needed in order to keep a clean cut
- Filed the burrs from the metal sheets
- Monitored the machine to make sure it was cutting precisely
- Troubleshooted any malfunctions or error codes to keep the machine on schedule
- Completed tasks in timely fashion before the next shift arrived
- Maintained a safe and clear work area.
Inbound Call Center Sales Representative
Dish Network Retailer
Louisville, KY
01.2012 - 01.2014
- Was hired through a temp agency and within two months my skills were proven and was offered a full time position as a sales rep for inbound calls only
- My responsibility was strictly sales, customer service calls would be screened to Dish Network directly
- During the call I was responsible for pitching the features and benefits that Dish offered using my own sales tactics and techniques
- All in one: Duration, customer service, and customer satisfaction was the key to every call
- Overcame objections using friendly, persuasive strategies.
Retail Sales Consultant
Sprint
Louisville, KY
04.2010 - 10.2011
- As a retail consultant I was responsible for providing the best customer service possible for every customer whether they were signing up for new service, upgrading their current device, or just a simple device troubleshoot or repair
- I also would educate customers and potential customers on current and upcoming devices, pitching only features and benefits that were useful for the consumer
- Often used a computer as a tool and to set up new accounts
- Averaged impressive ranking on monthly basis metrics and sales
- Greeted customers, helped locate merchandise and suggested suitable options
- Built customer loyalty by delivering excellent shopping experiences
- Most came back and requested me by name
- After the purchase of a new device I'd help the customer set up the phone and make them feel more comfortable and savvy with their product.
Sales Associate-Home Theater Specialist
HH Gregg
Louisville, KY
10.2009 - 04.2010
- As a sales associate I would provide relevant knowledge and facts to customers interested in any of the electronics we had to offer from flat screen television and home theater systems, to laptops and cell phones
- Excellent customer service and professionalism was the key to success in this business as well as any sales related companies
- With this job I learned quickly to be extremely competitive and maintained consistent top statistic sales performance.
Education
High School Diploma -
Jeffersontown High School, Jefferson Community College
05.2008
Skills
- Multi-Talented individual Experienced in Sales, Customer Service, Computer Software, CNC
- Machine Operating, Delivery Driving, Forklifts and more
- Skills
- Sales Closing, Cash Handling, Policies and Procedures, Production Lines, Problem solving strength,
- Power and Hand Tools, Sales expertise, Wiring Diagrams, Customer service, Delivery Driving, Forklift
- Operation, Performance improvement, Order Picking and Processing, Complaint resolution, Material
- Inventory, Microsoft Office, RFID Tracking, Inbound phone calls, Logging Paperwork, Call center
- Operations, Heavy Industrial Equipment, Typing 53 wpm , Route logs, Till counting, OSHA-trained (9
- Years)
- Reach Truck (3 years)
- Materials Handling
- RF Scanner
- Order Picker
- Pallet Jack
- Shipping & Receiving
- Merchandising
- Customer service (5 years)
- Delivery Driver Experience
- Warehouse Experience (7 years)
- Packaging
- Heavy Equipment Operation (3 years)
- Box Truck (2 years)
- Load & Unload
- Inventory Control
- Delivery driver experience (2 years)
- CNC laser cutting (2 years)
- Machining
- Microsoft Word
- Certifications and Licenses
- Forklift Certification
- Assessments
- Verbal communication — Proficient
- May 2021
- Speaking clearly, correctly, and concisely
- Full results: Proficient
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Filing & organization — Highly Proficient
- Arranging and managing information or materials using set of rules
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Timeline
Customer Service Representative
Computershare
06.2021 - 06.2022
Forklift Operator/Delivery Driver
Dawn Foods
06.2018 - 04.2020
Production Line Team Leader
Faurecia Interior Systems
01.2016 - 02.2018
CNC Laser Operator
H.L Lyons
02.2014 - 01.2016
Inbound Call Center Sales Representative
Dish Network Retailer
01.2012 - 01.2014
Retail Sales Consultant
Sprint
04.2010 - 10.2011
Sales Associate-Home Theater Specialist
HH Gregg
10.2009 - 04.2010
High School Diploma -
Jeffersontown High School, Jefferson Community College
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