Hi, I’m
Dominique Clayton
Gulfport,MS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
years of professional experience
Work History
Office Depot IncGulfport, MS
Print & Client Services Manager
09.2022 - 03.2023
Job overview
- Reports directly to General Manager and has ownership of Print Services area
- Responsible for engaging and providing exceptional experiences for customers requiring Print services
- Assisted in day-to-day operations and developing store strategies and tactics
- Expected to quickly build ongoing customer relationships and become a trusted expert by utilizing advanced Print Services knowledge to meet customers' needs
- Recorded relevant job data in daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement.
- Incorporated selling skills and product and service knowledge to meet customer needs.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Responsible for driving sales of Print Services by demonstrating a passion for the brand, print solutions, and other products offered to our customers.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
Office Depot IncGulfport , MS
Sales Manager
02.2020 - 09.2022
Job overview
- Partners with management team in driving client/customer experience through leadership, communication and passion.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
Best BuyGulfport, MS
Customer Service Specialist
10.2017 - 04.2020
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Office Depot IncGulfport, MS
Client Engagement Manager
04.2019 - 02.2020
Job overview
- Responsible for Customer Satisfaction (CSAT) and related results, such as Net Promoter Score (NPS)
- Partners with management team in driving client/customer experience through leadership, communication and passion.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Office Depot IncGulfport, MS
Senior Sales Consultant
11.2017 - 04.2019
Job overview
- Responsible for engaging and providing exceptional experience for customers requiring technology products/ services
- Expected to quickly build ongoing customer relationships and become a trusted advisor by utilizing advanced technology product knowledge to meet customer need.
- Evaluated clients' needs and created plan of action to provide solutions.
- Exceeded customer requirements with accurate and deliverable solutions.
Office Depot IncGulfport , MS
Sales Associate
08.2016 - 11.2017
Job overview
- Responsible for engaging and providing exceptional experience for customers requiring technology products/ services
- Expected to quickly build ongoing customer relationships and become a trusted advisor by utilizing advanced technology product knowledge to meet customer need.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Lowe's Home ImprovementGulfport , MS
Sales Associate/Cashier
05.2014 - 08.2015
Job overview
- Responsible for providing quick, friendly customer service by answering customers' questions, and providing purchasing assistance.
- Provided warranty information to customers purchasing covered items and services.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Assigned primarily to one zone on the sales floor, but could be required to work in other areas of the store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Lowe's Home ImprovementGulfport , MS
Sales Associate/ Paint
02.2013 - 01.2014
Job overview
- Responsible for providing quick, friendly customer service by answering customers' questions, providing purchasing assistance and keeping shelves neat and stocked
- Assigned primarily to one zone on sales floor, but could be required to work in other areas of the store.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
RadioShackGulfport , MS
Store Manager
07.2011 - 01.2012
Job overview
- Promoted to manager position to recruit, train and supervise 7+ sales associate
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
RadioShackGulfport , MS
Sales Associate/Cashier
10.2009 - 07.2011
Job overview
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Provided warranty information to customers purchasing covered items and services.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Orange Grove Elementary SchoolGulfport , MS
Administrative Assistant
01.2009 - 04.2010
Job overview
- Liaised between clients and vendors and maintained effective lines of communication.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Executed record filing system to improve document organization and management.
Orange Grove Elementary SchoolGulfport , MS
Office Assistant/ Teachers Aide
08.2007 - 01.2009
Job overview
- Provided instructional support to students unable to attend regular classes.
- Supported classroom activities, tutoring, and reviewing work.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Completed daily reports on attendance and disciplinary performance.
- Distributed learning materials such as worksheets, textbooks and group assignments.
Education
Lakewood College Online
Certificate in Medical Administrative Assistant
06.2016
Harrison Central High SchoolGulfport, MS
High School Diploma
05.2000
Skills
- Operating Procedures and Policies
- Shipping and Receiving Oversight
- Client Surveys
- Customer Order Management
- Analytical Problem Solver
- Effective Retail Sales Manager
- Excellent Communication Skills
- Persuasive Selling
- Project Management
- Process Payments
- Customer Relationship Management
- Order Supplies
- Verbal and Written Communication
- Data Protection
- Product Knowledge
- Time Management
- Assist Customers
- Advertising Techniques
- Staff Management & Training
- Conflict Resolution Techniques
Timeline
Print & Client Services Manager
Office Depot Inc
09.2022 - 03.2023
Sales Manager
Office Depot Inc
02.2020 - 09.2022
Client Engagement Manager
Office Depot Inc
04.2019 - 02.2020
Senior Sales Consultant
Office Depot Inc
11.2017 - 04.2019
Customer Service Specialist
Best Buy
10.2017 - 04.2020
Sales Associate
Office Depot Inc
08.2016 - 11.2017
Sales Associate/Cashier
Lowe's Home Improvement
05.2014 - 08.2015
Sales Associate/ Paint
Lowe's Home Improvement
02.2013 - 01.2014
Store Manager
RadioShack
07.2011 - 01.2012
Sales Associate/Cashier
RadioShack
10.2009 - 07.2011
Administrative Assistant
Orange Grove Elementary School
01.2009 - 04.2010
Office Assistant/ Teachers Aide
Orange Grove Elementary School
08.2007 - 01.2009
Lakewood College Online
Certificate in Medical Administrative Assistant
Harrison Central High School
High School Diploma
Similar Profiles
Mary (Mikey) HoskinsMary (Mikey) Hoskins
Copy and Print Specialist at Office Depot IncCopy and Print Specialist at Office Depot Inc
Marco Antonio Pineda ValladaresMarco Antonio Pineda Valladares
Sales Associate | Print Services at Office Depot IncSales Associate | Print Services at Office Depot Inc
Jessy LumumbaJessy Lumumba
Warehouse Worker at Office Depot IncWarehouse Worker at Office Depot Inc
Yvette MaldonadoYvette Maldonado
Assistant Store Manager at Office Depot IncAssistant Store Manager at Office Depot Inc
Amanda ParkerAmanda Parker
Special Education Teacher/Swim Coach at Harrison County School DistrictSpecial Education Teacher/Swim Coach at Harrison County School District