Mark Epps
Hull,GA
Summary
Dedicated Retail Sales Associate with strong customer service expertise and relationship-building abilities. Proficient in resolving customer inquiries and enhancing satisfaction through effective problem-solving. Committed to continuous learning and skill application to optimize team workflow and performance.
Overview
8
8
years of professional experience
Work History
Senior Sales Associate & TSA Pre-Check Contractor
Office Depot Inc
09.2019 - Current
- Managed escalated customer issues, ensuring timely resolution and maintaining high service quality standards.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Mentored junior associates, fostering skill development and improving team performance.
- Verified customer identities and meticulously scanned required documents into secure government database systems.
- Performed biometric data capture processes, including fingerprinting, photographs, and signatures.
Cashier
Ingles Supermarket
08.2017 - 07.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Applied Science - Criminal Justice
Athens Technical College
Athens, Georgia, GA12-2025
High School Diploma -
Madison County High School
Danielsville, GA05.2019
Skills
- Customer Service
- Retail Sales
- Heavy Lifting
- Guest Satisfaction
- Problem-solving
- Document Handling
- Multi-tasking
- Team leadership
Timeline
Senior Sales Associate & TSA Pre-Check Contractor
Office Depot Inc
09.2019 - Current
Cashier
Ingles Supermarket
08.2017 - 07.2019
Associate of Applied Science - Criminal Justice
Athens Technical College
High School Diploma -
Madison County High School