Marissa Haushalter
Client Services Representative
Gilbert,AZ
Summary
Dynamic Client Services Representative with a proven track record at Synchrony Bank, enhancing customer satisfaction through strong empathy and effective problem-solving. Expert in building client relationships and delivering exceptional service, consistently meeting call guidelines while maintaining professionalism. Proficient in data entry and adept at understanding customer needs, ensuring tailored solutions for every client.
Overview
15
15
years of professional experience
Work History
Client Services Representative
Synchrony Bank
12.2009 - Current
- Boosted customer satisfaction through prompt and precise product and service information.
- Developed customized solutions for clients, addressing their unique requirements and preferences.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
Education
General Studies
Mountain Pointe High School
Phoenix, AZ05.1997
Skills
- Strong empathy
- Client relationship building
- Call center experience
- Data entry proficiency
- Information protection
- Customer support
- Problem-solving skills
- Customer service
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Adaptability and flexibility
- Phone etiquette
- Microsoft office
- Professionalism
Timeline
Client Services Representative
Synchrony Bank
12.2009 - Current
General Studies
Mountain Pointe High School
Similar Profiles
TREMEKA NORTHTREMEKA NORTH
Senior Fraud Investigation Specialist at Synchrony BankSenior Fraud Investigation Specialist at Synchrony Bank
Lincoln LasterLincoln Laster
Customer Service Representative at Synchrony BankCustomer Service Representative at Synchrony Bank
Deeor CentenoDeeor Centeno
Fraud Representative at Synchrony BankFraud Representative at Synchrony Bank