Ashlee Dowling

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Procedure scheduling for outpatient procedures
• Knowledge of CPT coding and ICD-10 codes
• Obtaining insurance authorizations
• Denials
• Appeals
• Scheduling Procedure appointments
• Receiving referrals
• Working Telephone encounters
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Checking in and out patients

Receiving copayments and balances

Scheduling and rescheduling appointments for patients

Receiving and answering telephone calls and messages from patients

Procedure scheduling for outpatient hospital procedures

Obtaining insurance authorizations for procedures

Working Insurance denials and appeals

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to designated area
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Provided clerical support to company employees by copying, faxing, and filing documents.

• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Rooming patients
• Obtaining vitals for patients
• 
  

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Vision testing for patients
• Rooming patients
• Assisted physician with in office procedures