Michelle Kaufman
Bartlesville
Summary
Experienced with managing financial transactions, ensuring accuracy and compliance. Utilizes strong customer service skills to provide seamless experience for clients. Knowledge of balancing cash drawers and resolving discrepancies efficiently.
Overview
13
13
years of professional experience
Work History
PSR
Cherokee Casino Ramona
Ramona, OK
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Ability to learn quickly and adapt to new situations.
- Manage time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Demonstrate respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Process and payout jackpots.
- Assist guests as needed.
- Minor machine troubleshooting and repairs.
- Change paper in machines.
- Clear jams in printer and DBA.
- Clean around machines.
Casino Supervisor
Choctaw Casino Stigler
Stigler, OK
05.2022 - 12.2024
- Supervised daily gaming operations, ensuring compliance with regulatory standards and internal policies.
- Trained and mentored new team members on customer service protocols and operational procedures.
- Resolved customer inquiries and disputes effectively.
- Facilitated communication between departments to support seamless operations across the casino floor.
- Oversaw accurate tracking of player activity.
- Trained new staff members on casino policies, procedures, and game rules.
- Resolved disputes among patrons quickly, ensuring fairness while maintaining a positive atmosphere.
- Collaborated with security personnel to maintain a safe and secure environment for guests and employees.
- Maintained comprehensive knowledge of all casino games offered, serving as a resource for both staff members and guests.
- Maintained strict compliance with gaming regulations, reporting any discrepancies or violations immediately.
- Supervised cage cashiers and EVS employees.
- Counted down and maintained the vault: counted currency, strapped bills, rolled coin, dropped cashiers, allotted tips, created deposit and change order, filled kiosk cassettes.
- Cashiered as needed.
- Closed Casino.
Cage Cashier
Choctaw Casino Stigler
Stigler, OK
05.2021 - 06.2022
- Processed cash transactions efficiently and accurately, ensuring compliance with casino regulations.
- Maintained accurate cash drawer balances through meticulous record-keeping and reconciliation procedures.
- Trained new staff on operational procedures and best practices for cash handling and customer service.
- Collaborated with security teams to identify and mitigate potential risks during cash operations.
- Assisted in developing training materials for onboarding new employees in cash handling protocols.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for guests.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Processed various cash transactions and answered gaming customer questions.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Handled sensitive guest information discreetly, adhering to strict confidentiality guidelines at all times.
- Processed and paid out jackpots.
Staff Reporter
Stigler News Sentinel
Stigler, OK
09.2020 - 05.2021
- Investigated local issues and reported findings through articles and features.
- Developed relationships with community members to uncover unique stories.
- Edited and proofread articles to ensure clarity, accuracy, and adherence to editorial standards.
- Collaborated with editors to plan coverage of significant events and breaking news.
- Utilized social media platforms to engage audiences and promote published content.
- Conducted interviews with public figures, officials, and residents for comprehensive reporting.
- Conducted live and taped interviews to obtain information.
- Collaborated with editors to refine article content, ensuring accuracy and relevance for readers.
- Maintained open lines of communication with editors during the editing process, ensuring smooth transitions between drafts.
- Developed compelling headlines that captured reader attention and increased article views.
- Covered local events by attending press conferences, meetings, and community gatherings, providing timely updates for readers.
- Established relationships with key sources to gather exclusive information for breaking news stories.
- Wrote and submitted accurate, engaging, and fact-checked stories.
Community Center Service Coordinator/Recreation Director
Town of Quartzsite
Quartzsite, AZ
07.2018 - 09.2020
- Managed scheduling of services.
- Assessed customer needs and developed solutions to meet needs.
- Established strong relationships with clients through regular follow-ups.
- Planned and organized seven major Town Events, working with Park & Rec Board as needed.
- Scheduled all classes, events, and meetings for the Community Center.
- Ran the children's Summer Program and After School Program.
- Organized, planned and created curriculum & activities for school aged children.
- Planned and supervised field trips.
- Supervised employees and volunteers within my department.
- Worked Town sponsored events to ensure a safe and fun environment.
- Participated in annual budget planning meetings.
- Ordered needed supplies.
Interim Recreation Department Supervisor
Town of Quartzsite
Quartzsite, AZ
05.2017 - 07.2018
- Supervised daily operations, ensuring compliance with safety and productivity standards.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Assisted in scheduling events nd classes for the Community Center.
- Prepared the monthly activity calendar for the Community Center.
- Organized and planned activities fro school aged children.
- Supervised school aged children in the after school and Summer programs.
- Created curriculum for the Summer Program.
- Supervised employees and volunteers.
Shift Lead
Pilot/Flying J Travel Center
Quartzsite, AZ
10.2016 - 02.2018
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored team members.
- Coordinated shift schedules.
- Monitored inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Resolved customer complaints effectively, maintaining high satisfaction levels among patrons.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared nightly deposit and closing paperwork.
Transit Driver
Town of Quartzsite
Quartzsite, AZ
08.2016 - 11.2016
- Operated transit vehicles safely, ensuring timely arrivals and departures for passengers.
- Monitored traffic patterns to optimize routes and minimize delays during peak hours.
- Assisted passengers with boarding and disembarking, providing exceptional customer service.
- Conducted pre-trip inspections to maintain vehicle safety standards and compliance.
- Recorded daily logs of trips, including passenger counts and any incidents or delays encountered.
- Collaborated with dispatchers to respond promptly to schedule changes and emergency situations.
- Assisted passengers with special needs, ensuring their comfort and accessibility during transit.
Deputy Court Clerk
La Paz County
Quartzsite, AZ
10.2014 - 08.2016
- Processed court documents and maintained accurate case files to ensure compliance with legal standards.
- Assisted in drafting and filing legal documents, enhancing overall workflow efficiency within the office.
- Provided customer service support, addressing inquiries from the public regarding court procedures and documentation.
- Trained junior staff on case management systems and clerical procedures, fostering team development and knowledge sharing.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Drafted professional court correspondence to facilitate legal proceedings.
- Continuously improved knowledge of laws, policies, procedures related to the role as Deputy Court Clerk through ongoing professional development opportunities.
- Assisted judges with courtroom procedures, enabling smooth hearings and trials.
- Ensured the confidentiality of sensitive information by safeguarding all court records in accordance with established protocols.
General Manager
Super 8 Motel
Quartzsite, AZ
11.2012 - 10.2014
- Cultivated a high-performing team through mentoring, training, and fostering a collaborative work environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Payroll & accounting.
- Scheduled front desk, housekeeping, and maintenance employees.
- Conducted interviews for potential new hires.
- Supervised all employees and operations within the motel.
- Made reservations for guests.
Education
Associate of Science - Respiratory Care
San Joaquin Valley College
Bakersfield, CA03-2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
Timeline
PSR
Cherokee Casino Ramona
01.2025 - Current
Casino Supervisor
Choctaw Casino Stigler
05.2022 - 12.2024
Cage Cashier
Choctaw Casino Stigler
05.2021 - 06.2022
Staff Reporter
Stigler News Sentinel
09.2020 - 05.2021
Community Center Service Coordinator/Recreation Director
Town of Quartzsite
07.2018 - 09.2020
Interim Recreation Department Supervisor
Town of Quartzsite
05.2017 - 07.2018
Shift Lead
Pilot/Flying J Travel Center
10.2016 - 02.2018
Transit Driver
Town of Quartzsite
08.2016 - 11.2016
Deputy Court Clerk
La Paz County
10.2014 - 08.2016
General Manager
Super 8 Motel
11.2012 - 10.2014
Associate of Science - Respiratory Care
San Joaquin Valley College