Marcliff Ulysse
West Orange,NJ
Summary
Results driven operations leader with progressive experience in high-volume warehouse operations, advancing through multiple leadership roles at FedEx Ground. Skilled at improving operational efficiency, KPI performance, developing teams, and maintaining service and productivity standards in fast-paced distribution environments.
Overview
7
7
years of professional experience
Work History
Area Manager of Operations
FedEx Ground
Keasbey, New Jersey
09.2025 - Current
- Direct daily operations across 8 operating areas, leading approximately 180 package handlers and 12-15 Operations Managers in a high-volume distribution environment.
- Managed workforce planning and scheduling, aligning staffing, labor allocation, attendance coverage, and headcount with projected package volume and operational demand to ensure operational efficiency.
- Monitored performance across key metrics including safety, service, productivity, labor efficiency, scanning compliance, and operational quality, implementing corrective actions to address missed targets.
- Directed response to workplace injuries and safety incidents, overseeing documentation, investigations, follow-up, and corrective measures to uphold safety standards and compliance.
Specialty Operations Manager
FedEx Ground
Keasbey, New Jersey
01.2024 - 08.2025
- Led security and yard-control operations, supervised personnel to ensure safe trailer movement and secure site while facilitating efficient package flow.
- Investigated theft, package loss, property damage, and other operational incidents, partnering with leadership and support teams to resolve issues and reduce repeat risk.
- Enhanced compliance with TSA, DOT, and safety/security standards through audits, risk reviews, and policy enforcement.
Operations Manager
FedEx Ground
Keasbey, New Jersey
12.2020 - 01.2024
- Supervised daily-package-handling operations, directing frontline employees to meet productivity, service, safety, and quality expectations in a high-volume warehouse
- Managed staffing, workflow, attendance, and labor deployment during shifts, adjusting in real-time to optimize package flow and operational efficiency.
- Coached employees on performance and safety standards, resolved operational issues, and collaborated with leadership to close service gaps and enhance team execution.
Trainer
FedEx Ground
Keasbey, New Jersey
10.2020 - 11.2020
- Provided hands-on coaching and performance feedback to improve employee accuracy, and adhere to operational procedures.
- Onboarded new package handlers in safety procedures, proper package handling techniques, and FedEx operational standards to ensure compliance.
- Demonstrated correct scanning, sorting, and loading methods for new team members.
Package Handler
FedEx Ground
Keasbey, New Jersey
06.2020 - 09.2020
- Unloaded and processed 1,000+ packages per shift while maintaining high standards for speed, accuracy, and safe package handling.
- Facilitated package flow by identifying misroutes, clearing work areas, and maintaining unload operations during peak volume.
Warehouse Associate
Amazon
Edison, New Jersey
02.2020 - 05.2020
- Fulfilled customer orders by locating merchandise, verifying item accuracy, and preparing shipments within processing timelines to ensure timely delivery.
- Operated handheld scanning systems and fulfillment equipment to track inventory and confirm order status, minimizing processing errors.
Education
High School Diploma -
West Orange High School
West Orange, NJ06-2019
Skills
- Operations Management
- Workforce Planning & Scheduling
- KPI oversight
- Operational controls
- Operational controls development
- Safety Incident Management
- Performance Coaching
Timeline
Area Manager of Operations
FedEx Ground
09.2025 - Current
Specialty Operations Manager
FedEx Ground
01.2024 - 08.2025
Operations Manager
FedEx Ground
12.2020 - 01.2024
Trainer
FedEx Ground
10.2020 - 11.2020
Package Handler
FedEx Ground
06.2020 - 09.2020
Warehouse Associate
Amazon
02.2020 - 05.2020
High School Diploma -
West Orange High School